Operational Resilience Specialist

What the Hiring Manager Says
The Operational Resilience Analytics Specialist is responsible for representing the Quilter Operational Resilience function with collaborating across the company to assess and quantify Operational Resilience risk and embed remediation measures to ensure that ongoing business as usual is resilient and accountable. This includes working with the Quilter Crisis Management Centre (CMC) to assess the impact of disruptive events and formulate a plausible schedule of testing and remediation.
About the Role
Level: Level 4
Department: Crisis Management Centre
Location: Southampton, England/ London, England
Contract type: Permanent

• Advise the Quilter businesses on the adoption of the Quilter Operational Resilience framework and methodologies.
• Conduct analyses that quantify the resilience of individual business processes, technology and third parties.
• Provide recommendations and approaches toward improving Operational Resilience, both tactically and strategically.
• A ssist the Group Head of Operational Resilience in the development of compliance, reporting and support to corporate governance forums.
• Work with the CMC to design and deliver severe but plausible exercise scenarios that test resilience.
• Review and respond to regulatory requests enquiring about Quilter's Operational Resilience.

About You
Applications from people with diverse backgrounds enables our inclusive organisation to thrive. If you feel you don't match our job description exactly, why not take a chance on yourself and apply? You could be exactly what this role needs.

• Demonstrable understanding of operational or business resilience concepts, as distinct from business continuity, in financial services or other complex regulated industries.
• Experience with analysing large data sets, and with working with the associated technologies to do so.
• Experience of working and delivering in a complex, federated organisation.
• Expected to act with integrity, due skill, care, and diligence.
• Good collaboration skills as the role requires collaboration with peers across the organisation.
• Outstanding inter-personal skills to create effective and enduring relationships with internal and external stakeholders for the benefit of the Quilter.
• Ability to negotiate and influence colleagues and stakeholders across levels of seniority.
• Excellent verbal and written communication skills.
• Able to demonstrate innovative thinking and sound problem-solving skills.
• Able to work independently or a part of a wider team within a fast-paced environment.
• High levels of self-motivation and dedication to task delivery.

Our purpose is to help the generations today and tomorrow to prosper. That means we must guide people through the complexity of planning for their future, with the right financial advice and investment solutions, so that they can have more secure financial futures.
In this ever-changing world, we see that our role in society has never been more meaningful, and we are committed to using our expertise and care to guide our customers through these challenging and unprecedented times.
Our impressive talents and capabilities set us apart, but our unwavering commitment to our customers is what defines us. We truly believe that we have all the ingredients to be the very best in our industry, and we want great people with the care and creativity that we need, to help us get there.
We are passionate about building an inclusive culture where everyone's contribution is valued, and our people can thrive. No matter what your role is or where you sit, your voice will matter. We hope you like what you hear and are interested in learning more about joining us.
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Core Benefits
Holiday: 26 days
Quilter Incentive Scheme: All employees are eligible to participate in our incentive scheme, based on the company's performance and their contribution to it
Pension Scheme: 10% non-contributory company pension scheme that can be boosted through personal contributions
Private Medical Insurance: Single cover as standard, cover can be increased at your own cost
Life Assurance: 4x your salary, cover can be increased at your own cost
Income Protection: 75% of salary payable after 26 weeks of absence
In addition to our core benefits we offer a range of flexible benefits that you can choose from and pay for conveniently via a salary deduction.