AddressAs the Operations Scheduling Manager, you will be responsible for the delivery of high performing services that supports the Council’s vision. This post will be responsible for Managing a team of Housing Repair Schedulers. You will work with colleagues in the Operations Department as well as key internal and external stakeholders. To support a culture of operational excellence, focusing on innovative ways of working that ensures our residents remain at the heart of everything we do. A new housing system is being introduced in November 24 and this fixed contract Maternity cover will be supporting and overseeing the smooth implementation of the scheduling module.
Your next role
The successful candidate will be responsible for the following:
- Managing the design, development, implementation and management of effective processes and procedures for scheduling of work across the Operations department.
- Managing a team of Operations Schedulers, ensuring that Operations department resources are in the right place at the right time to deliver high customer satisfaction.
- Implementing and managing scheduling tools and processes to meet service needs across the department, introducing the scheduling capability to new areas of the department beyond housing repairs and inspections.
- Designing and implementing protocols to work efficiently with the Operations Managers and Supervisors (for localities, trade, operations and technical). Establish a “real time” schedule of work, using data analytics methodology and techniques.
Other Key Features of the role
- Ability to lead a team providing clear direction and a motivational and inspirational environment for them to develop
- Team player capable of influencing and working within cross-functional teams
- Able to deal with ambiguity and the pace of change within local government, confidently making and standing by decisions in challenging situations and persisting with flexibility in the face of setbacks
- Having the confidence to speak out for what is best for Swindon, even when it is not easy to do so.
As a Swindon Borough Council employee you will experience the benefits of working within a forward thinking and innovative Council which is proud to deliver modern, efficient, effective services whilst providing residents with an excellent customer experience at all times.
You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act “for the effective performance of a customer-facing role”).
Your next package
Please see our Rewards and Benefits offer for more details.
As an employee, you will receive a diverse and exciting environment in which to work, encouraging creativity and innovation whilst recognising the need to support ongoing personal development and a flexible work life balance.
For Swindon to thrive in the future, we need to lay the foundations now. It’s why our regeneration and transformation programmes are already underway. So, you’ll be joining us at an exciting time on our journey. We’ll look to you to share your knowledge, influence decisions and drive real, positive change. With your contributions, we’ll achieve our vision of a prosperous, re-vitalised Swindon together. And you’ll be proud to say it was made better with you.
Please see our Vision and Values page for more details.
Your next steps
Read the role profile and select the Apply button where you will be redirected to the Swindon Borough Council website to complete our online application process. Clicking the ‘Apply’ button on this job website is not an application, you must register on the Swindon Borough Council website in order to be considered for the role.
Potential applicants are sometimes put off if they don’t meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, and we’d love to hear from you.
For further information about the role please contact Christine Power, Strategic Customer & Operations Planning Manage on cpower@swindon.gov.uk
If you are experiencing technical issues submitting your application please email resourcing@swindon.gov.uk
