Operational Support Manager

The Role:

This is an exciting time to join the Climate, Sustainability & Environmental Services Team as Operational Support Manager and play a key role in making Hackney cleaner, safer and greener. Based at our Millfields Depot you will lead Operational Support Services (OSS), who are responsible for the delivery of administrative support to Environmental Services and executive support to senior management. Operational Support Services are also responsible for supporting the on-going development of the Environmental Services, marrying up innovation and technology with smooth and efficient front-line services. These services include waste collections, waste transfer station operations, estate and street cleansing, service requests and complaints.

The Operational Support Manager will also work closely with the Policy and Systems Development Team on the development and expansion of IT systems and processes across the workforce to modernise the service, and to efficiently manage service data, including the day-to-day training and support of operational staff on incab/mobile technology.

The successful candidate will therefore need to be very adept at learning and understanding a large variety of waste and environment related processes, and in time be able to identify process improvements and efficiency savings. They will be an expert communicator, able to investigate complex complaints and requests for information, and to compile this information into accurate and nuanced complaint responses.

Experience of managing an administration team is essential, ideally in the waste industry or local authority setting. Previous experience undertaking complex complaint investigations and providing responses is also essential, and the successful candidate must also be able to demonstrate a track record of using technology and developing administrative systems.

There is no better place to work in London than Hackney; we have great pride thank in our borough, our communities, and our services. Hackney is one of London’s most vibrant and diverse boroughs. It’s one of the most sought-after areas to live in London with good schools, parks, and local amenities, as well as great transport links and vibrant and diverse communities.

If you want to work in a place where you can represent our values, so we achieve the best for our residents, please click on the apply button below.

The recruitment process is anonymous. Therefore, we do not accept supporting statements or CVs.

When applying, there will be a number of questions relating to the post on the application form. It is essential that you complete the application questions, responding to each using examples of your skills, knowledge, and experience.

We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions or any part of the application form.

This application process replaces a supporting statement.

Closing date for applications: 30 June 2024 (22:59).

Interview date: 10 -12 July 2024.

We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included, and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.

Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently underrepresented in our workforce.

The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available: hackneyworks@hackney.gov.uk