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SalaryYou will be the first point of contact for our clients, resolving inbound queries over the phone or email, and guiding buyers through the system, so excellent customer service and interpersonal skills are key for this role, but also a hunger for something technical as there will be some system and process testing involved.
That's what we are looking for, but what can we offer you? This role is based out of our Blackpool Office 1 day per week (Tue), with the rest of the week being worked from home. Whether working from our modern, collaborative offices or at home, we give employees the flexibility to help them achieve a healthier work-life balance and perform at their best.
Your emotional, physical, and mental health and wellbeing are at the top of our priority list. As an SSCL employee, you have access to free flu jabs, eye care vouchers, health screening, health cash plan, private medical, gymflex and much more.
Want to join us in making a difference? Our Tech for Good programme focusses on volunteering and fundraising and captures all the great work we already do across SSCL. You can choose from a range of local communities volunteering opportunities or, if you already have a charity close to your heart then take a couple of paid days to volunteer and support them!
What you'll be doing:
- To act as a point of contact for clients in order to resolve internal/external and queries.
- To provide support to manager/team/other teams as required.
- To align with regulatory requirements where applicable.
- Keep own knowledge of procedures up to date.
- Respond to, and resolve queries, taking action as appropriate and identify any preventative measures.
- Make sure that agreed timescales are adhered to.
What you'll bring:
- Strong communicator - able to deal with customers verbally and via email optimally
- Customer service - showing compassion, diligence and care when dealing with queries
- Pro-active - ability to prioritise your own time whilst being aware of performance targets
- IT Wiz - Microsoft Office (Excel, Word, Outlook), emailing, web chats
- Great Teammate - Able to work well as part of a collaborative team
- Think on your feet - There will always be things that will come up that will be new to you
If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you!
Employment Type: Full-time, Permanent
Location: Blackpool office (hybrid working 1day pw in the office the rest from home)
Security Clearance Level: SC
Internal Recruiter: Becky Sutherland
Salary: £22,145 inclusive of 3% flex fund
Benefits: 25 days annual leave plus Bank holidays, with the choice to buy additional days on top, health cash plan, life assurance, pension, and generous flexible benefits fund.
Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.
Loved reading about this job and want to know more about us?
SSCL is the market leader in critical business support services for the UK public sector. Operating at size and scale since 2013, SSCL has delivered over £750 million of savings - providing more funds for front line public services. We transform services using digital solutions and innovative technology, developing platforms that enable flexibility to meet the changing needs of our Government, Defence and Police clients.
We employ around 3,000 people who sit at the heart of our business strategy. Their passion and connection to our values and our purpose is what sets us apart and puts SSCL in the Top 20 of GPTW large workplaces. 'Living SSCL' means we deliver social value within our services and work with our clients and community partners to support programmes such as education and employability initiatives across the UK.
We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida , the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.
If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.
