Operations Administator

Operations Administrator£33,00012 month contract initiallyHybrid / Kings Hill - any 2 days in the office each weekMonday to Friday - 35 hour week - 9am-5pm6 weeks annual leave (plus 8 days bank holidays)Generous pension scheme (up to 11% employer contribution), enhanced maternity and paternity and health cash plan scheme, paid volunteering days

This Operations Administrator would ideally suit someone from a varied banking background as this is a fast-paced, varied role offering technical support, carrying out research into identified areas of improvement, assisting in facilitating the company's complaints process, collating MI, reviewing processes and procedures, reviewing policies and user access. However, candidates from other backgrounds will still be considered, providing they are an IT literate individual who can demonstrate excellent organisational skills and a willingness to learn new processes and systems.

The duties for this Operations Administrator role will include but not be limited to:

• Responsibility for the daily, weekly, and monthly Team tasks, and supporting the Management Team on a day-to-day basis.
• Involvement in Operational tasks outside of daily workload, for example User Acceptance Testing for changes to the BM+ system.
• Assisting the Complaints Administrator and Management Team with complaints, monitoring the process and analysing data to look for trends and reporting on the findings
• Supporting with the investigation, analysis, and reporting of breaches of data and results of the customer satisfaction survey.
• Collating and monitoring of operational KPI's & SLA's including dealing with variances, audit of team statistics, and preparation of monthly/quarterly reports
• Preparation of monthly bank charges accruals, checking of invoices before payment raising anomalies with them, and other preparation and checking of other supplier invoices for payment and reconciliation.
• The management of starter/leaver information involving frequent liaison with IT to ensure consistency with role-based access across the company
• Incident Management - ensuring all Incidents are logged and investigated

The closing date for this role is the 18th January 2024 with shortlisted candidates being invited for a face to face interview from week commencing 22nd January 2024 onwards.

Netbox Recruitment are an equal opportunities employer acting as a recruitment agency for the attraction and selection of talented individuals for this position.

All applications considered, apply or call Sian on option 2