Operations Administration Officer

Type miscellaneous correspondence, notes, reports, presentations etc. including highly confidential and complex documents to a high standard of quality using appropriate technologies. Assist in the preparation of agendas and collating any related documents and information relating to meetings for distribution to participants, providing full administrative support to such meetings including minute taking where appropriate. Act as point of contact and provide a coordinating role in support of staff by receiving and greeting visitors, coordination and provision of hospitality where appropriate. On occasion, this may require working in a public facing environment. Dealing with telephone calls and queries in a manner that is consistent with legislation, policies and procedures whilst demonstrating effective communication skills and discretion, dealing with issues as they arise if appropriate and taking accurate written messages and passing more complex queries to relevant staff members where required. Effectively coordinate the timely collection and processing of data and information relating to the service using appropriate technologies, collate feedback evaluations as required, including providing KPI information to the Governance and Assurance department as appropriate. Deal with and prioritise all incoming post bringing information of key importance to the attention of the relevant staff and processing as directed. Handle email correspondence received within the Car Parking Enquiries inbox in a timely manner, directing queries to other individuals within the team where appropriate relating to their administrative area. Have a clear understanding of the General Data Protection Regulations (GDPR) and ensure all tasks are handled in line with the principles, including the handling, recording and storing of information whilst maintaining confidentiality where required. Organise and plan own time, prioritising workload to ensure that all service requirements and priorities are met. Any other ad-hoc duties as and when required in line with operational and service needs. Demonstrate commitment to IWL principles and flexible working patterns, to meet the needs of the service and staff Tackle discrimination and harassment, and promote equality and diversity in the workplace Reduce sickness absence; work place accidents; and promote zero tolerance on violence against staff Take responsibility for personal development and education and the development of a Personal Development Plan.