AddressSalary: £22,200 - £26,400
Location: Cambridge/ Hybrid
Contract: Fixed Term Contract- ends March 2025
This is an exciting opportunity to join the IELTS Operations team here at Cambridge English. The team supports the delivery of IELTS tests across all platforms through a wide variety of processes and tasks, working collaboratively with both internal colleagues and our external partner colleagues alike.
We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.
About the role
You will be expected to deliver an agreed set of operational processes and procedures related to IELTS tests. These duties will also include the following:
- using a wide range of systems and processing platforms to carry out assigned tasks and ensure the successful delivery of IELTS tests
- working collaboratively with colleagues across the organisation and key external stakeholders, including service providers, to ensure the successful delivery of all IELTS Tests
- reviewing and processing of customer or Partner queries in Zendesk
- ensuring that all communications with IELTS internal and external customers are clear, informative, timely, and relevant to the recipients
- identifying ways of developing processes to either simplify the existing process, reduce the amount of time spent processing or improve the level of customer service
About you
You will have experience of providing high-quality administrative services using Microsoft Office products;
- excellent accuracy and attention to detail with the ability to work under pressure
- prioritising your workload to achieve a number of tight deadlines
- Knowledge of the IELTS test portfolio
- experience of continuous process improvement is desirable but not essential.
Rewards and benefits
We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:
- Group personal pension scheme
- Discretionary annual bonus
- Life assurance up to 4 x annual salary
- Private medical and Permanent Health Insurance
- Green travel schemes
- 28 days annual leave plus bank holidays
We also offer flexible and hybrid working options from day one. We will consider any work arrangements if you wish to work flexibly or require adjustments due to a disability.
Ready to pursue potential? Apply now.
We review applications on an ongoing basis, with a closing date for all applications being Sunday 3rd March and interviews are scheduled to take place w/c 11th March.
Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.
“Please note, Cambridge University Press & Assessment is unable to issue sponsorship under the Skilled Worker Visa route for this role as it does not meet the minimum skill and/or salary requirements.”
Why join us
Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.
Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where everyone has a voice, and where we learn continuously to improve together. Ensuring that everyone feels they belong is essential to who we are, and to the contribution we make to society and our planet.
We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.
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