AddressPurpose of role
We’re looking for an Operations Administrator to join our team and support the everyday operations of our department. The Operations Administrator will work alongside the Operations Manager & busy Warehouse team and be responsible for a variety of administrative tasks, including but not limited to, scheduling, data entry, and internal customer service. The ideal candidate will have excellent organisational skills, be detail-oriented, and have the ability to work independently.
Key Responsibilities
Keeping track of Inventory
Liaise with couriers & freight services to arrange shipments, track deliveries, query pallet discrepancies etc
Ordering Warehouse supplies
Providing POD’s for customers
Responding to customer requests and enquiries
Preparing Daily reports
Process claims for lost or damaged shipments
Managing and updating departmental databases
Processing and preparing customs / VAT paperwork
Create labels for our products
Building relationships with internal/external customers
Keep accurate records
Ensuring the Warehouse Management System is always up-to-date & accurate
Understand and continuously look to improve operating procedures
Train new employees where required
Other general duties as required
Success looks like
Excellent communication and interpersonal skills
Organisational skills
IT literate with good typing skills and confident using a range of programs including email, word processors, presentations and spreadsheets
Time management skills and the ability to prioritise their workload effectively
Customer service skills
Problem-solving skills and the ability to come up with creative solutions to issues
Able to work with a team, take direction from others and collaborate effectively
Operations Administrator Salary: £27,000
VoCoVo Benefits Package
25 Days Holiday + Bank Holidays
Option to Buy or Sell 5 days holiday each year
Sick Pay - 8 weeks full pay, 4 weeks half pay
Life Assurance - (4 times basic pay)
Private Medical Insurance
Employee Assistance Programmes (EAP)
Cycle2Work Scheme
Electric Car Green Salary Sacrifice Scheme
Enhanced Maternity & Paternity Package
Child Care Scheme
Training & Development
Company Organised Events
Pension (Royal London Group) 5% Employer Contribution Matched
Company Values
It is a requirement of this role that behaviour is in line with VoCoVo’s ‘VOICE’ Values.
VALUED Our Colleagues, Customers, and Stakeholders are valued; treated with respect, empathy,
and operate with honesty and integrity
ONE TEAM
Collaboration of all for VoCoVo’s happiness and success
INNOVATION
Our products are constantly evolving to tackle the pain points of retailers across the globe
CUSTOMER FOCUSED
Our customers love VoCoVo at every level, every interaction with us is frictionless, and we are integral to their operations
EMPOWERED
Our people are empowered to do the right thing and make decisions without loads of red tape
