Address
Form of work
SalaryLocation: Peterlee based with hybrid working
Are you an accomplished Operational Leader eager to optimise operations within a dynamic company?
We have a fantastic opportunity for an Operations Director to join us, where you’ll lead our operational Contact Centre and Collections teams. If you're driven by the prospect of driving positive change, enhancing processes, and fostering a culture of excellence, this opportunity is not to be missed!
As a key member of our senior leadership team, you'll be entrusted with crafting and delivering an innovative operational strategy. Your aim will be to enhance our already exceptionally high customer service standards whilst refining our operational delivery.
Additionally, you'll drive continuous improvement initiatives across our operations. Through your leadership, we'll embark on a journey of cultural enhancement, innovation and efficiency, driving transformative change.
What’s in it for you?
Salary- A competitive base salary, plus an annual bonus and company car/ car allowance.
Annual leave- 28 days, rising to 29 with length of service. Of course, you’ll have public holidays too and we’ll even help you celebrate with an extra day off for your birthday!
Pension- 10% employer contributions.
Financial Benefits- Save-as-you-earn scheme, employee referral scheme- free life assurance and access to our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals.
Lifestyle & Wellbeing Benefits- Private medical insurance, discounted & flexible gym memberships, eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app.
Motoring Benefits- Access to an employee vehicle-leasing scheme, discounted vehicle repairs and discounts on weekend vehicle hire and van hire.
About you
- First and foremost, you will be a proven operational leader with experience in leading contact centre operations within a regulated industry.
- You’ll have worked at a Senior Leadership level in your prior roles.
- You have a stellar track record of leadership, demonstrating prowess in steering large, multifaceted teams toward success.
- You’re able to craft and deliver a compelling vision that resonates with stakeholders and propels organisational strategy forward.
- You have exceptional relationship-building skills and a knack for navigating complex stakeholder dynamics with finesse.
- You’re experience in driving change and innovation, with a keen eye for identifying and capitalising on transformative opportunities.
- You’re a strategic thinker, coupled with astute analytical skills and a knack for financial management.
- Experience in the Insurance/ Credit Hire industry would be highly desirable.
About us
You may not know the Auxillis name, but it is likely we have helped someone you know. Part of Redde Northgate plc, Auxillis are the leading provider of bespoke accident claims and mobility services for motorists, trusted by some of the UK’s best known motor insurers and motoring brands to help their customers when they need it most.
Be part of our future
If you're ready to take the next step in your career and lead a passionate team dedicated to excellence, apply today!
