Operations Director

Reporting To – Chief Executive Officer

Location – Newcastle

Salary and Grading – DOI & Senior Management | £55,000 – £70,000 per annum

Job Type – Full Time, Permanent

Schedule: Monday to Friday (Weekend Availability)

As Operations Director, you will ensure the everyday activities of the company run smoothly. Your duties include managing client throughout the delivery process, coordinating efficient production of the company’s installations, ensuring that the company’s overall operations are cost-effective and supervising the company’s operational staff, procedures and processes.

Main Duties & Responsibilities

As a high-level executive, the Operations Director is responsible for a wide variety of tasks. Their main duties and responsibilities include:

Developing, improving, and implementing operations and production plans to meet company goals

Managing the day-to-day operations of every department, establishing company policies, implementing necessary changes, and adhering to compliance procedures, laws, and regulations

Evaluating overall company performance across all operational activities and supporting the wider executive team in the management of the business.

Providing all necessary reports, assisting management in goal setting and promoting company growth and anticipating and forecasting trends and patterns of the company and marketplace

Managing finances, developing, monitoring and analysing the departmental and company budgets and financial reports

Creating financial plans for increasing revenue margins

Allocating the company’s resources, materials and equipment to the most productive functions, supply chain and delivery management

Creating operation strategies to minimise stock losses, implementing initiatives to reduce company costs and increasing employee productivity.

Key Performance Indicators

Engenera is a high performance environment and the company is committed to investing in career development which recognises employees contribution. As part of this way of working key performance indicators are key part of helping identify areas of contribution and this role will be responsible for the following;

• Company KPIs
• Monthly operational revenue targets against budget
• Monthly client / customer relationship and performance targets against budget
• Monthly company / operational profit targets against budget
• Review of quarterly and annual targets against budget
• Outstanding remedial issues
• Outstanding finance per projectH&S report
• Projects performance Actual V Budget
• Overall Profit V Budget
• Labour V Budget
• Material V Budget
• H&S Audit reports V Target
• Contractor / sub-contractor performance analysis
• Rates
• Quality
• Customer care
• Time lines
• Relationship development
• H&S
• Overall summary of the H&S performance of the company / contracts
• Riddor
• Near Misses
• Scaffold Issues
• Working at Height challenges
• Sky light challenges
• What we are doing well and needs celebrating
• What we aren’t doing as good at that needs attention

Team and Direct Reports

As part of this role there is a requirement to lead, partner and manage across the following areas;

• Leadership and management of the Operations Team
Highly collaborative approach with the Engenera senior team

Skills and Experience Required

As Operations Director, must demonstrate exceptional organisation and planning skills. Other skills and qualifications include:

• Electrical qualification or equivalent experience very desirable
• Excellent computer skills with the ability to analyse business intelligence and big data that identify revenue opportunities and operations improvements.
• Expert use of spreadsheets, MS Office, and business software such as CRM
• Ability to use dashboards to drive performance measures, maximise company growth and asset development.
• Strong leadership and communication skills for training and motivating teams, creating the vision for the future of the company
• Problem-solving for improving processes, increasing efficiency and profits
• Expert knowledge of safety, efficiency, and operational quality standards
• Expertise in managing vendor and partner relationships, contracts, agreements, and the procurement process
• Knowledge of industry’s legal rules, guidelines and diverse business principles and functions

Benefits

• Employee discount
• Referral Programme

Ability to commute/relocate:

Newcastle upon Tyne: reliably commute or plan to relocate before starting work (required)

Work Location:

In person

Reference ID:

ERL 578392Expected start date: 03/01/2024