Operations Duty Manager

Estelle Manor is a rural retreat nestled in Oxfordshire. A Grade II-listed landmark house set on a 60-acre estate, surrounded by over 3,000 acres of beautiful parkland.

As the countryside companion to Maison Estelle, the manor is also a ‘hosted home’, bringing people together that have plenty to say and nothing to prove. A hotel and country club with one-of a-kind spaces and old school values of personalised service and discretion.

The manor has four restaurants, an extraordinary 3,000 sq metre Roman-inspired spa- Eynsham Baths, 108 bedrooms and a gym with class studios and padel courts. Plus, there’s a kids’ club for the little ones and a workspace.

As an Operations Duty Manager you will be reporting directly to the Reception Manager. Your role will be incredibly exciting, quite often varied and will involve creative thinking with a decisive attitude. You will be leading the team to deliver an exemplary service to our members and guests; a service which boasts personalisation, empathy and charm. You will be on hand for our team, helping develop, mentor and supervise them throughout their time at Estelle Manor.

Who we are looking for

• Previous front office experience at management level within a luxury hotel or premium brand
• Someone who takes responsibility and initiative to explore issues and to generate new ideas with creative thinking
• Excellent communication skills and comfortable talking to colleagues, senior management and being front of house building relationships with our members and guests
• Strong OPERA Knowcross knowledge
• Passionate about delivering exceptional guest experience with keen attention to detail
• An enthusiastic team player with a positive mindset and hugely charismatic

Benefits

• A competitive salary.
• 22 days holiday, pro-rata, excluding bank holidays (increasing with length of service), pension and life assurance.
• Free travel on Stagecoach services in Oxfordshire and on the S7.
• A health cash plan to claim money back and get access to lots of ways to support your physical mental wellbeing.
• Great food and drink whilst you’re on a break.
• Staff rates on Ennismore hotel room plus FB discounts.
• Lots of opportunity to develop your skills and progress internally.
• Regular team get togethers, from regular team drinks to bi-annual parties.
• Opportunities to join one of our committees and influence how we do things, how we socialise and how we support the local community.
• Great incentives and reward programmes including recommend a friend bonuses, employee of the month and much more.