Operations Engineer - Electric Vehicle Networking

Operations Engineer – EV (Electric Vehicle) Networking

We are recruiting an Operations Engineer to work in our client's Electric Vehicle Network/Operations team. 

The Operations team is responsible for managing the performance and availability of EV charging networks across the UK & Ireland. This involves active performance management and timely fault correction to SLA reporting, fault, complaint analysis, management of preventative and corrective maintenance programs and supporting the expansion and upgrade of EV Networks.

In this role, you will support and coordinate with the Senior Operations Engineer for the GB market. Reporting to the Head of Operations, with support from contractors and service providers.

Responsibilities

• Reliability of Network: Ensure ecars’ public EV charging networks operate at 99% reliability in all jurisdictions.
• Safety Practice: Consider and ensure high standards are applied with respect to equipment, staff, contractor,and public safety.
• Contractor and Supplier Management. Management of maintenance contractors and charge station suppliers to agreed KPIs. Draft tender documentation specifications, conduct tender evaluations and input into procurementstrategies as required.
• Customer Focus: Continually strive to ensure that the ecars infrastructure operates in a safe, dependable,and customer-friendly manner. Monitor and promptly address any issues affecting the EV charging infrastructurenetwork.
• Teamwork: Work collaboratively within ecars and other cross-functional teams to ensure a strong customerfocus is maintained.
• Telecommunications: Work with our communications providers to ensure reliable communications with the charging infrastructure. Identify and resolve communications issues as they arise.
• Analytics & Reporting: Evaluate and produce analytical reports on the performance of the GB networks and onindividual equipment. Identify individual and type issues, perform root cause analyses and determine requiredactions to get the best possible performance.
• Stakeholder Relationships: Develop strong working relationships with key internal and external stakeholderssuch as Local Authorities, Government Bodies, landowners and service providers.
• Technical Knowledge & Development: Keep abreast of new and existing technologies and standards and their potential impact on ecars and the wider business.
• Process and Procedure Developments: To continuously review current practices with a view to improve existingprocesses and procedures based on the feedback and analysis conducted.

Experience & Qualifications

• Degree level qualification in electrical, electronic or telecommunications engineering and experience in IT systems or equivalent with experience relevant to this position.
• Minimum of 3 years' experience in a similar role
• Experience in Contractor Management
• Ability to work on own initiative with a high degree of self-direction.
• Experience in troubleshooting and analysing electrical equipment problems.
• Full Clean UK Drivers Licence
• Ability to manage inputs from a range of disciplines and to agree delivery programmes.
• Strong awareness of relevant safety obligations and promotion of safety culture.
• Ability to work well within a team as well as to work on own initiative and lead in aspects of work when required.
• Adaptable working approach with a clear focus on customer service.
• Contractor and supplier management, preferably in a multiple-site environment.
• Strong communications and interpersonal skills.

Location

• The role will be based in London/Coventry with occasional travel to Ireland.