Operations Manager

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OPERATIONS MANAGER - Great Dunmow Leisure Centre, Essex
JOB DESCRIPTION

ABOUT US

1Life is a forward thinking lifestyle and management solutions company that engages with people in local communities to enhance lives through health and wellbeing, physical activity, learning and the arts.

JOB PURPOSE

To ensure the highest standards are met in respect of the operation of the Centre to provide a quality experience for all visitors to the facility.

KEY RESPONSIBILITIES

1 In liaison with the Contract / Business Manager to manage, control and coordinate the daily operation of the business in line with contractual requirements.

2 To participate, in conjunction with the management team in the creation of the sites business plan, taking into account the requirements of the Company Business Plan, budgets and marketing plans.

3 To assist the Contract / Business Manager with the preparation of the site budget and achievement of all aspects of income and expenditure

3 To ensure all staff are aware of the plan and their involvement within it and as a consequence all targets are met.

4 To be aware of the financial performance of the site and adjust operational issues to ensure targets are reached

5 To ensure lines of communication are fully used in order that the site operates to the highest standard

6 To interact regularly with customers and staff to gain a better understanding of the needs of both through feedback and dialogue.

7 To be responsible for staff recruitment, training and development, appraisals and staff performance.

8 To ensure quality standards are met at all times through the adherence to a quality management programme, excellence in customer service and the provision of a clean and tidy environment.

9 To ensure that all staff are aware of their responsibility under the Health and Safety at Work Act and as a result health & safety procedures are fully met on site, including the provision of twice yearly refresher training.

10 In accordance with the Health & Safety at Work Act to take necessary action in any situation likely to cause accident / injury or likely to render the buildings, structures, plant and equipment unsafe.

11 To ensure company standards are met and staff comply with Company rules and procedures.

12 To provide as required data and information for the Contract / Business Manager

13 To oversee the cleaning programme  in accordance with the cleaning specification ensuring that the facilities are always maintained to the highest standards of cleanliness.

14 To have overall responsibility for building maintenance and repairs within the facility ensuring legal, company and contractual standards are met.

15 To cover for the Duty Manager if required and act as a Deputy in the Contract / Business Managers absence.

16 To complete from time to time other tasks as requested by the Contract / Business Manager.

CONDITIONS OF EMPLOYMENT

Title Operations: Manager

Reporting to: Centre Manager

Grade: Junior Manager

Pension: NEST Auto Enrolment after 3 months service

Notice Period: 1 Month

Note: This job description represents a statement of duties of the position, but does not include all minor duties. It is inevitable over time the nature of an individual job will change and certain duties will be lost or gained without changing the general character of the position or responsibilities. As a result this Job Description may be subject to revision.

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