Operations Manager

To help maintain and grow the client's organisational processes we are seeking an experienced Operations Manager to oversee daily activities. As an ideal candidate, you'll have a sharp business mind and proven success managing multiple departments toward maximum productivity. You'll be highly skilled in human resources, finance, and IT management. Additionally, you'll display a proven ability to develop and maintain an environment of trust, diversity, and inclusion within your team. Your ultimate responsibility is to increase our operational efficiency in the company.

Objectives of this Role

• Maintain constant communication with management, staff, and suppliers to ensure proper operation of the organisation
• Develop, implement, and maintain quality assurance protocols
• Grow the efficiency of existing organisational processes and procedures to enhance and sustain the organisation's internal capacity
• Actively pursue strategic and operational objectives
• Ensure operational activities remain on time and within a defined budget
• Track staffing requirements, hiring new employees as needed
• Oversee accounts payable and accounts receivable departments

Daily and Monthly Responsibilities

• Lead, motivate, and support a small team within a time-sensitive and demanding environment
• Manage data collection to update operations and productivity targets, eliminate errors, and deliver excellent customer service
• Work in cooperation with managers in other areas of the business to improve systems
• Work closely with legal and safety issues to make sure activities remain compliant
• Oversee materials and inventory management
• Conduct budget reviews and report cost plans to upper management

Skills and Qualifications

• Proven work experience operations management, business administration, or related field
• Have some knowledge of water hygiene/water treatment
• Strong budget development and oversight skills
• Excellent ability to delegate responsibilities while maintaining organisational control of customer service
• Experience in conflict management and business negotiation processes
• Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook)
• Strong IT skills, including database development