Operations Manager

Are you an all round Operations Manager with the ambition to grow a business that really makes a difference? Do you have strong team management skills and enthusiasm to engage with prospective client referrers?

If this sounds like you, we'd love to see your application for the role of Operations Manager at Home Instead Scarborough & Ryedale

Salary: £36-40,000 plus flexible benefits plus business performance related bonus

Location: Scarborough

Working hours: 8.30-17.00 Monday to Friday

The purpose of the role is to be accountable for the management and day to day running of Home Instead operations, ensuring compliance with all governing body requirements and legislation relevant to the service.

The Role

The role reports to the Managing Director and is part of the management team.  The Operations Manager manages a group of key players based in the office and motivates them to do their job efficiently and effectively. They provide daily/weekly objectives to support the business in reaching goals effectively.

The Operations Manager is responsible for implementing strategies that team members use to achieve goals, delegating tasks based on each member’s strengths and skills and offering the training necessary to complete certain tasks. They are also responsible for inspiring and motivating team members with regular encouragement, keeping the enthusiasm going by providing individualised coaching when needed.

The responsibilities of the role include:

Manage a team consisting of Care Manager, Care Quality Co-ordinators and Care Professionals

Work closely with the Managing Director to coordinate and further the development of a high quality private domiciliary care service for older people in the local area.

Networking in the franchise territory to raise awareness of the service and grow the number of hours of care, taking responsibility for community engagement

Promote the highest standards of care and service with a focus on person centred care.

Manage the process of client acquisition from initial contact, care consultation with client and family through to conversion, adhering to company policy.

Ensure that all schedules meet our clients’ needs and are optimal for Care Professionals retention by managing the schedule effectively

Manage the out of hours on call system to ensure compliance with Home Instead Franchise Standards, participating in the on call rota when necessary

Ensure successful operation of quality control and compliance systems and performing quality assurance visits for clients.

Effectively managing complaints and incidents, carrying out investigations relating to the quality of the service and using those findings to initiate improvements.

Ensure relevant reports are forwarded to relevant bodies e.g. Care Quality Commission and Safeguarding.

Promote a positive culture in line with the Home Instead ethos and values.

Take part in disciplinary investigations, interviews and meetings following company policy and in conjunction with advice from the HR Provider and support from our HR Co-ordinator.

Carry out your direct reports’ appraisals, one-to-one supervision, return to work meetings

Audit client compliance and Care Pro compliance in line with franchise standards

Identifying and create training needs plan for all team members

Take responsibility for identifying recruitment needs and ensuring sufficient capacity to support growth (working with central Business Operations team)

Support the recruitment and training of Care Professionals and the office team, delivering training as and when needed

Deliver Home Instead medication training in line with Home Instead policies and assess competencies for Care Professional team

Support the Care Manager to carry out care planning and conduct risk assessments ensuring compliance to relevant legal and regulatory requirements.

Ensure successful operation of quality control systems and performing quality assurance visits for clients.

Keep up to date with changes in legislation and regulations

Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery

Carry out any other duties deemed necessary for the successful operation of the business