Address
Salary , Location: Prestatyn, North Wales / Some Hybrid / with Frequent travel to HCA UK Facilities.
, Full time: 37.5 Hours per week
, Shift times: Monday to Friday – Standard hours
, Contract: Permanent
, Salary: Up to £50,000 Dependant on Experience., , We’re looking for an Operations Manager - Contact Centre to join our Prestatyn Service Centre Hub imaging bookings team. Working in a dynamic fast paced performance-oriented environment across multiple inbound and outbound channels providing exceptional levels of customer service for all HCA facilities., , This role will involve being based within your team in Prestatyn for a minimum of two days per week alongside frequent travel to our UK facilities., , As our Operations Manager - Contact Centre you’ll provide senior leadership and be accountable for the Contact Centre’s contribution to a seamless patient booking journey and an exceptional service experience. You’ll be comfortable switching between managing people, process and systems and will have a key role in ensuring HCA delivers for both patients and facility stakeholders. , , People performance will be a key part of success in this role. You’ll know how to sustain motivation and engagement of your team in a dynamic, time sensitive environment which has a high level of performance scrutiny and oversight., , You will use your experience to switch between day-to day operational or tactical management whilst also proactively looking ahead to anticipate future demand or requirements., , Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other’s may think this is just a role in the Imaging Services team, but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis., , What you’ll do:, , , What you’ll bring:, , , Why HCA UK?, , Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing. , , By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As our Operations Manager - Contact Centre you’ll be eligible for:,
