Operations Manager- Recruitment

Operations Manager

Permanent | Midlands

£38,000 P/A plus Car Allowance (£2400 P/A) & Benefits

Smart Environmental Support Services Division are pleased to be recruiting for an Operations Manager to join our team in the Midlands

The Role

The Operations Manager is responsible for partnering and supporting the Business Area Manager with the effectively management of a team in order that they can deliver a high standard of service to contract within the Midlands Area. In addition to maintaining service delivery, revenue streams should be maximised and costs controlled closely. There is real focus on continuous improvement, delivering on contractual KPI’s and building strong relationships with clients and ensuring that all Smart Solutions’ policies and procedures are adhered to at all times. A key part of the role is to deliver on the technical aspect of the service that is 'waste-specific’, ensuring that added value is achieved. This will involve the upskilling of Account Managers, where applicable

Who are Smart Environmental Support Solutions?

We are a recruitment partner to the waste and recycling industry, we thrive on the introduction of talented, skilled, and dedicated people like yourself to an industry that is growing year on year. An industry that creates sustainable opportunities and a wide spectrum of job roles with career prospects throughout.

Smart Solutions has "Social Value" at its core and prioritizes making a meaningful difference in people’s lives while leveraging their skills, and abilities to support our mission.

We stand with our clients and believe in the power of inclusion, collaboration, and making a positive impact on society. We strive to create a supportive and diverse environment where individuals can thrive, contribute their unique perspectives, and make a difference.

Join us in our journey to make a meaningful difference and be part of a purpose-driven team dedicated to creating a brighter future for all!

Some of the Fantastic Benefits we offer:

• Base salary- £38,000 P/A
• Car Allowance- £2400 P/A
• Medical Cash Plan - Including Health Screening, dental cover, chiropractor and much more
• Discount off wellbeing and alternative therapies & treatments
• Optical Cover
• Life Assurance
• Company awards at a surprise location every year
• High Street Rewards, Vouchers and Cashback
• Quarterly Employee Awards- chances to with Hot Tubs, iPads and much more!!
• 33 Days Annual Leave- Length of service scheme-Earn extra days annual leave for length of service/ awards & recognition
• Training & Development Plan
• Accredited training courses
• 24 Hour Counselling, Advice line & CBT
• Corporate Charity Days off- paid time to help your local charity

Key Duties

• To maintain excellent relationships with clients
• Partnering with the Business Area Manager to support the growth of the business
• Supervise and support Senior Account Managers and Account Managers to ensure performance expectations are achieved
• Drive continuous improvement and communicate with clients across all sites to resolve issues and queries
• Generate innovative ideas to improve the workplace
• Drive best practice within Smart Solutions
• Attend and support operational meetings with the reporting team and clients
• Control area costs
• Deliver on contractual KPI’s
• Support on the training and development of the reporting team
• Champion flexible employee compliance standards
• Adhere to H&S legislation and responsibilities
• Regularly audit site compliance, operational and technical performance; conduct site walks to review operational performance of sort line operatives, lead operatives and team leaders
• Carry out mobilisation activity as delegated by the mobilisation manager
• Plan contingency support for annual leave and additional absence periods

Experience & Qualifications Required

• Recruiting and labour supply experience is essential
• 3+ years as a people manager.
• Experience of high-volume, industrial, manufacturing or waste Recruitment
• ILM Level 3 (Leadership Course) or equivalent is desirable.
• Ability to communicate effectively with stakeholders at all levels
• Intermediate level of Microsoft 365 apps
• Strong motivational and interpersonal skills
• Outstanding team building and coaching skills
• Good planning and organisational skills
• The ability to work calmly under pressure

If you would like to join our fantastic teams, apply today!