Operations Supervisor

We have an exciting opportunity for a Day Shift Supervisor based at Fareham who will support the operations Shift Leader to proactively supervise and manage the driving team, and support the development and delivery of a planned service, ensuring compliance at all times with group values and expectations, legislative and health & safety requirements, whilst ensuring a safe supportive positive working environment, and a service that not only meets but exceeds customer expectations.

What you'll do...

• Be the first point of contact and interface for customers, Drivers, services and other road users for the Groups fleet operation
• Ensure that the required services are correctly delivered as booked and/or contracted on a job by job basis and contractual Service Level Agreements are met
• Supervise workloads, schedules, tasks and other related Transport functions.
• Maintain and manage all databases relating to transportation activities.
• Review and Maintain the Operations Supervisor Handover Logs daily throughout each shift and action as required ensuring that there is a clear, concise and complete handover at the start and end of each shift ensuring that there is continuity of service and a full understanding of prevailing operating conditions, issues and requirements
• In the event of service interruption take steps to ensure that customers are minimally inconvenienced and are kept informed with developments, plans and timescales
• Notify Operations Manager of any change or disruption to the planned contractual service that constitutes a contract infringement.
• Take the lead in resolving unforeseen challenges as they arise ensuring the appropriate resolution to these is delivered and communicated to the Operational Management team.
• Ensure the Driver despatching process is delivered seamlessly, ensuring vehicles and drivers are in the right place at the right time for our customers.
• Ensure drivers deliver our service appropriately to our customers, in conjunction with the changing needs of our customers and in line with our policies and procedures.
• Deliver positive & supportive interaction with the driving force.
• Supervisors are the first port of call for all our drivers & customers, professional phone etiquette is always required.
• Ensure Driver Daily Walk Round Checks and Pre-Use Reports are completed prior to departing the yard at the beginning of each duty.
• Ensure that all driver Tachograph records are downloaded/scanned and analysed daily at the end of each duty if required.
• Ensure uncompromised standards for service and passenger safety are delivered
• Ensure compliance of safety standards in transport functions is adhered to.

What you'll need...

• Previous management/ team leader experience.
• Road Passenger experience
• Transport experience essential
• Good understanding of Microsoft software to complete administration and organisational tasks.
• Developed personal and communication skills with a pragmatic approach to problem solving.
• Positive persona and the ability to work unsupervised.
• Flexible

What we offer in return for your hard work and commitment...

• Free Bus & Coach travel for yourself
• Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner
• 50% discount for friends and family on full fares on our coach services
• Company pension
• Employee Assistance programme
• Private online GP service
• Life Assurance
• Exclusive benefits and savings from thousands of the UK's largest retailers and service providers

National Express is proud to be a Disability Committed organisation. We therefore welcome applications from disabled candidates. Please let us know in your application if you have any accessibility needs.

At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.

As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.