Operations Trainer - Middleton

Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of nearly £2 billion, that can offer you great benefits and plenty of opportunities to progress your career

DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!!!

DPD is a Valuable 500 company and a Disability Confident Employer

With overall responsibility for operational training, the Operations Trainer will work with
the depot leadership and OJT(s) to ensure every team member has the knowledge and
skill needed to do their job, to the required legal or compliance standard and to meet
performance targets.

Working alongside the appropriate central departments, e.g., National Operations, Health
& Safety, Security, Transport and People & Talent, they will be a role model for best practice
and provide support and expertise on all appropriate policies and procedures. Skilled in
planning and highly organised, the Operations Trainer will anticipate and adapt to
business priorities to ensure their training plan is both effective and efficient.

Key Tasks/Areas of Responsibility:-

• Build a solid network of in/external relationships in order to ensure your knowledge and understanding of appropriate policies and procedures is continuously updated
• Act as the main point of contact for all operations training queries and information
• Ensure your Regional Manager and site manager have the timely and accurate data need to make informed decisions
• Agree a training schedule that ensures completion meets all legal timelines and standards, e.g., compliance and H&S
• Demonstrate an agile and efficient approach to training design and planning in order adapt to changing learner/business needs and minimise any impact on operational performance
• Use a variety of tools and performance data to proactively identify training needs and implement appropriate learning solution(s)
• Design training materials ensuring they are compliant with any legal or compliance standards and are maintained, as required
• Create a consistent and positive experience for all new starters, ensuring all onboarding and induction procedures are and training are completed in full
• Deliver/over-see the delivery of all required planned or ad hoc training, e.g., compliance, systems, refresher, processes or Business/Career Start (one-to-one, group, on the job, classroom or digital)
• Supervise and develop the OJTs to ensure their continuous development
• Provide ad hoc training, guidance or support to specific individuals, e.g., new drivers or managers
• Maintain accurate records of all training completion, providing report and data as required
• Evaluate the impact and effectiveness of training on individual and operational performance, using observation, surveys, feedback and KPI data
• Use the Learning Management System to facilitate and administer training
• Provide additional training support within the Network, as needed

To be considered for this role you will have excellent training delivery skills, and be able to confidently adapt your approach to meet the needs of your audience you will also have:-

• Proven ability to make balanced decisions that balance business and learner needs
• Approachable, engaging and authentic communication style
• Role model for the DPD Core Values and DNA
• Solution-focused attitude, demonstrating agility, resilience and a drive for continuous improvement
• Excellent organisational and planning skills
• Confident in the use of internal systems and Google Workspace
• Minimum Level 3 Learning and Development Practitioner

About our benefits:

We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…

• Holiday trading
• Enhanced maternity and paternity package
• Free life assurance of 4 x salary on joining the pension scheme
• Free onsite car parking for all employees
• Health Kiosks visiting every location
• Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
• Milestone Days off to celebrate with your family and friends
• For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses

Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.

If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today.