Optical Assistant - Nairn

Duncan & Todd Group is one of the leading optical and hearing care providers based in Scotland. In operation for over 50 years, our brands include: Duncan and Todd, 2020, Douglas Dickie, JM Macdonald, James Hughes, Browns, IC Andrew, Smart Employee Eyecare and Caledonian Optical.

We are currently recruiting for an Optical Assistant to join our D&T practice in Nairn, on a part time basis working 22.5 hours per week over 3 days from Mon - Sat.

Our Optical Assistants are the first point of contact for the patients and customers in our busy practices and this varied role comes with a wide range of responsibilities including the following:

• Handling all patient queries coming into the practice via telephone, email or in person. Assisting where able and directing inquiries to the most appropriate staff member.
• Managing the practice appointment diary giving consideration to patient appointment requests and staff availability.
• Assisting patients on the practice floor with frame selection.
• Processing invoices.
• Processing deliveries and collections of stock.
• Administration and maintenance of patient records, databases and NHS paperwork.
• General housekeeping duties to ensure the practice is clean, tidy and presentable.
• Other ad hoc duties as and when required.

We offer a fast paced and dynamic working environment and we are looking for someone who enjoys a challenge, is capable of hitting the ground running from day one, is a self starter and has exceptional interpersonal skills. Previous experience of working in an opticians practice is not essential as full training can be provided.

As a company, the D&T Group offer:

• Competitive salary

• 29 days annual leave (full time equivalent) inclusive of public holidays

• 2 x 100% off vouchers per year for staff to be used either on glasses, sunglasses or an annual supply of contact lenses + 6 x 50% off vouchers for family & friends

• 1 x 30% off voucher per year for staff to bused on Hearing Aids + 2 x 20% off vouchers for family and friends

• High Street Vouchers: Discounts for high street shops, supermarkets, restaurants and cinemas through our partner discount platform.

• Employee Assistance Programme: Comprehensive support for all employees from our partners, Care First

• The opportunity to work for a company that cares.