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SalaryAre you looking to join a growing international business?
Fantastic customer service and administration skills?
You could be ASK4’s Connect Order Administrator!
ASK4 is growing, expanding our services, and reaching new territories, and we are looking for motivated and dedicated individuals to help us reach our ambitious goals. Thanks to new investment we are recruiting to help support the company’s growth as well as maintain the high level of service that ASK4 is renowned for.
As ASK’s Connect Order Administrator, you will assist the business with the validation, processing, and administration of all orders and projects raised to the Connect Team. Our Connect Team work alongside the wider Provisioning Department to implement our managed broadband services into new buildings and upgrade existing clients' services.
Our Connect Order Administrator will coordinate and deliver small orders and third-party circuits. Responsibilities will also include updating and maintaining company systems and trackers accurately, collating and processing information and data for multiple departmental reports and ensuring company SLA’s and KPI’s are met.
What you’ll be doing:
- Process and validate new orders then coordinate and deliver orders within SLA.
- Liaise with 3rd party connectivity and service providers to track ASK4 in progress solution components and orders.
- Work within a team to create client-facing requirement documentation.
- Provide timely, accurate updates on the status of solution components and orders.
- Track the status of orders and solution components and deliver weekly and monthly reports.
- Provide quoting for 3rd party services and complete the ordering of 3rd party services.
- Collect and maintain data to produce KPI reports for the department.
- Respond to client and internal queries. This could be by phone or email.
- Log all issues and escalations into PIR to aid the continual process improvement.
Our ideal candidate will:
- Have experience with customers and great customer service skills.
- Have experience managing suppliers including experience obtaining quotes and Raising orders.
- Be confident using Microsoft Office including Excel.
- Have experience managing conflicting priorities.
- Be Process oriented, resilient, focused and passionate
- Have fantastic attention to detail.
- Have flexibility to accommodate peaks in our workload.
- Having an IT-related qualification or experience is beneficial and an interest in all things IT/internet would be a bonus!
- Fluency in a second language is beneficial (we operate in 13 European countries)
If you have any questions please email careers@ask4.com
Job Types: Full-time, Permanent
Salary: £23,500.00-£25,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Paid volunteer time
- Referral programme
- Sick pay
- Work from home
Schedule:
- Day shift
- Monday to Friday
Work Location: Hybrid remote in Sheffield
Expected start date: 08/04/2024
