Order Process Administrator

Order Process Administrator

Location: Pontyclun

Position: Full time, Permanent

Salary: £25,000-£30,000

Our Client

Autograph Recruitment are delighted to be partnered with this well-established, family-run, manufacturing business based in Pontyclun. With presence throughout the UK, they successfully manufacture bespoke, customised products. They take pride in ensuring their products are specialist, high-quality, and exceed industry standards.

Their success has been a result of having the right expertise in place to offer customers the most effective, and attractive solutions; alongside their consistent commitment to providing the best of service to their customers.

They have exciting upcoming projects, impressive growth plans and have seen a significant increase in their yearly turnovers. Due to continuous amounts of healthy growth over the last couple of years, our client is now recruiting for an Administrator to join their family feel team.

Liaising with customers, processing orders and quotations, this individual will generate technical quotations to customer requirements, building strong relationships with customers. This could offer a great opportunity for an individual who wants to grow, expand and be valued within a business.

Responsibilities of Order Process Administrator:

• Producing and sending accurate quotations via the inhouse systems
• Assess and review orders, ensuring the product can be manufactured as required
• Following up all outstanding quotations to convert to orders, ensuring quotes and timescales are actioned and agreed to
• Offer technical advise and specifications to customers in regards to their orders and enquiries
• Process sales orders and ensure their details are inputted correctly and up to date using the CRM system
• Take ownership of the Order Process from sign off, updating customers on their orders progress
• Communicating clearly with other departments in the business
• Keeping up to date and responding to enquiries accordingly
• Uphold great Customer Service, managing customer needs and expectations consistently

The Ideal Candidate:

• Previous experience within a manufacturing or engineering environment
• Ideally, experience, exposure or, technical knowledge of UPVC or window manufacturing
• Able to work on your own initiative and as part of a team - an individual who will thrive from building effective relationships throughout the business
• Proven track record of delivering outstanding customer service and an immaculate telephone manner
• Attention to detail, maintaining accuracy in all aspects of work
• Desire to succeed, learn and achieve
• A great knowledge of systems, including CRM s

Next steps:

If you want to join their journey in achieving sustainable growth through product innovation, technical expertise and market leadership, then please click Apply to upload your CV for consideration.

Contact Holly Williams on (phone number removed) or (url removed) for more information.

Autograph Specialist Recruitment Limited acts as an employment agency to supply the perfect permanent worker. (url removed)