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Salary An opportunity has arisen for permanent full time Band 3 Outpatient Administrators within the Outpatient Central Appointments Office based at Bishop House.
Main duties of the job in addition to the below summary you need to familiarise yourself with the full Job Description and Person Specification documents attached to this advert.
The post holder will be required to work within the Central Appointments Office and take responsibility for: administrating the Electronic Referral System, receiving referral letters, email referrals, and inter-Consultant referrals, maintaining out-patient appointment waiting lists, using judgement and initiative to schedule out-patient appointments in accordance with Trust waiting list targets, and handling associated telephone calls, for both QMC and City Campuses. Close liaison with Managers within the Directorates, GP surgeries, patients, hospital administrative and clinical staff will be necessary in order to provide a prompt and quality patient focused service.
In addition to the brief list above you must familiarise yourself with the full job description and person specification attached to this advert prior to applying.
The post holder will be required to work within the Central Appointments Office and take responsibility for: administrating the Electronic Referral System, receiving referral letters, email referrals, and inter-Consultant referrals, maintaining out-patient appointment waiting lists, using judgement and initiative to scheduling out-patient appointments in accordance with Trust waiting list targets, and handling associated telephone calls, for both QMC and City Campuses. Close liaison with Managers within the Directorates, GP surgeries, patients, hospital administrative and clinical staff will be necessary in order to provide a prompt and quality patient focused service.
With over 17,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Please refer to the job description and person specification attached to the advert for the full details.
The role/duties of the post are outlined above. In undertaking this role, the employee will be expected to behave at all times that is consistent with and actively supports the Trust values which are detailed below.
The successful candidate will play a crucial role in delivering a high-quality Outpatient Appointment Service and should demonstrate excellent communication skills. A good telephone manner with the ability to show initiative is essential. Experience of working in a busy NHS environment is essential along with excellent IT skills and good knowledge of hospital software, particularly Medway PAS and the Electronic Referral System. You will have the ability to accurately convey verbal and written information. You must be well motivated and reliable, with a 'can do' attitude.
Due to the sensitivity of the role, you will need to be able to demonstrate a clear understanding of confidentiality issues.
