Address Imperial Private Healthcare is the private healthcare business of Imperial College Hospitals NHS Trust, one of the largest acute trusts in the country, and offers a comprehensive range of treatments and specialties. The Trust has the largest dedicated private facilities in the NHS, generating around £50m revenue during the last year and with ambitions to grow considerably over the coming years. This substantial contribution to our income is used to support patient care and develop new services for all our patients.
We have an exciting opportunity to join our Outpatient team at Charing Cross Hospital. To succeed you must be an excellent communicator with good interpersonal skills and have experience of working with the general public. We are looking for someone who is a good team player with excellent customer service skills as there is front of house reception duties attached to this position. For the right person this is a role that is both demanding and challenging but also rewarding with the chance to develop your skills and career in a high profile and forward-thinking Trust.
This position requires flexible working hours based on a weekly rota between the hours of 8.00 am to 8.00 pm.
Greet patients and visitors to the unit in a professional manner and in accordance with the division and Trust policy. Maintain accurate filing systems. Book and cancel patient transport for future appointments on demand. Book follow up appointments where necessary. Ensure clinics are all checked out at the end of the day. Handle all paperwork associated with reception duties including before, during and after clinic.
Liaise with Facilities or Hotel Service Departments in relation to any faults in the patient waiting areas. Ensure patients are asked to complete iTracker / FFT.
To be responsible for outpatient billing.To ensure all the outpatient charge sheets are invoiced daily. To ensure patients debit/credit card has been swiped prior to consultation. To ensure a contract has been signed and uploaded onto compucare. (either new episode of care, or yearly update). Manage outpatient’s accounts, queries from patients, consultants, insurance companies and the finance department.
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities. We encourage staff to have the Covid vaccination to protect themselves, patients, other colleagues as well as the wider community. Please note it is an operational requirement to comply with infection prevention and control procedures within the Trust such as lateral flow testing, handwashing and the wearing of masks, according to the procedures in place at any time or location.
As part of our continued response to Covid19 we are still conducting the majority of our interviews virtually.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part-time or job share.
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.
