Outsource Partner Operational Lead

Driving positive energy.

Working as an Operational Lead in our OSP (Outsource Partnerships) team you will collaborate with our third party partners onshore and offshore, delivering the early Debt journeys for our Residential, SME and Vulnerable customer base. Reviewing and re-designing compliant strategies based on the needs of your customer base as well as those of your stakeholders.

You will work together to drive an exceptional customer experience, ensuring our customers are supported in resolving their account issues. You will need to have a strong background in performance management, influencing stakeholders and leadership .

Want to hear more?

As an OSP Operational Lead, you will lead a small internal team of Credit Specialists and work collaboratively with our partners to deliver our Early Collections journeys. You will take full responsibility for all issues that you and your team come across, building high performing and motivated teams to reduce our Bad Debt. This role is key to ensuring we resolve and future proof as much of our customers' debt as possible in the early stages of the debt journey which in turn will have a direct impact on our debt book and business profitability.

You will work closely with other areas of the Credit and Debt Families, advising on new strategies, helping close gaps in process, whilst closely monitoring key KPI's, compliance adherence and contractual obligations.
We're looking for people who can deal with challenging situations and empathise with customers who are facing complex problems. This role manages numerous customer touchpoints and experiences and so the diversity of what you will get stuck into is huge. You will need a test and learn, roll your sleeves up and have a 'get stuck in' type of attitude, that means we can test items, learn and orchestrate the journeys between all our suppliers.

You'll be committed to creating a culture and environment that your people love. Looking after every aspect of your family's welfare at work, motivation, personal development and engagement, you'll work with other Team Leaders and Operations Managers to identify and foster best practice approaches, tools and techniques that the wider business can use.

Are we a match?

We know what's important to us at E.ON Next, we're on the hunt for great people to lead our amazing Nexties and breathe our culture. Here's what we're looking for;

• Leadership - experience of leading a team/ managing a third party relationship

• Inspiring - Motivated by leading and developing people, even when times get tough. Striving to creative an environment where everyone in your team gives their best

• A collaborator - you work well with others and have a proven track record of building strong relationships with a wide range of internal and external stakeholders.

• Driven by data - able to interpret large amounts of data to provide an insight into performance and recommend remedial or proactive activity to improve performance.

• Passionate and vibrant- genuinely excited to help customers, drawing energy from having problems to solve - the more complex the better

• Calm and resilient - challenging work is what keeps you creative and motivated. You are not afraid to have those difficult conversations that will help us achieve the right outcome

• Development and growth - You learn from your experiences and have examples of where this has highlighted something that could be better and what you've done to improve things in future. You build a strong development culture & you encourage your team to get curious, learn all the time, and explore new ways of doing things.

• You're comfortable to take accountability and make your own decisions. Fear of failing doesn't hold you back and instead it drives you forward.

• Culture - able to build an amazing, high-performance culture, where you and everyone around you can be themselves, all day, every day.

Here's what else you need to know

Closing date - Friday 31st May 2024

• We'll have regular team socials and lively team chats

• Competitive salary

• Work life balance - we work Monday-Friday 9AM-5PM to service our customers and make sure they have an unforgettable experience.

• Location - Nottingham with travel to our other sites when required.

• Working environment: Flexible hybrid working - a blend of in the office and home working.

• 26 days holiday plus bank holidays each year - this includes a guaranteed day off for your birthday if you want it.

• Generous pension scheme (you contribute 5%, we contribute 6%, increasing to 10% after 2 years)

• Excellent parental leave allowance.

• The chance to choose from our award-winning Flexible Benefits package which includes the option to buy up to 10 days holiday a year.

• We've exciting opportunities for everyone to develop their talent at E.ON. Our open access, inclusive talent networks provide networking, learning and development for all, building your skills, qualifications, and capabilities throughout your career.

• For all successful candidates. Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider

?We're committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.

We realise the best people bring their energy at different times, so we're happy to talk flexible working. We offer a range of flexible working options, including full time, part time, job share, remote working and variable start and finishing times.