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SalaryThe role involves preparing the clinic notes for the patients returning to the unit, also scanning and the filing of patients notes on to the computer system (CPD). All training will be given.
All Ward Clerking aspects of this role will evolve over time and further opportunities are available to progress in the organisation.
The role is varied and busy - working closely with the clinical team, assisting patients and families with their enquiries. This role is fast paced and rewarding. You will also help to provide clerical support across the wider Child Health department. This is a great way to see and support the work in a busy hospital and offers good development opportunities, as well as the staff incentives that the NHS offers its staff.
- Act as a point of contact for the receipt of enquires, which may be made via correspondence, the telephone, email, or face to face from for example, patients, visitors, staff and others, both internal and external. Provide general information, as required, directly to patients, relatives and staff.
- Resolve routine problems and issues arising from contacts, making judgements on the appropriate referral of such problems where necessary.
- Undertake basic Ward Clerk tasks, for example, production and issuing of already prepared standard and routine letters, distribution of incoming/outgoing post, photocopying and completion of standard forms/returns.
- Collates all relevant patient records, for example, case notes and investigation results, ensuring their availability for clinical staff when required and be responsible for the maintenance of relevant filing systems.
- May be required to type/word process routine letters and other appropriate documents.
- Ensure that any follow-up patient appointments are made prior to patient discharge.
- Our successful candidate will be:
- Self disciplined
- Motivated
- Empathetic
- Able to prioritise workload
- An effective communicator
- Able to work as part of a team
- A problem solver
We offer a range of benefits to support our staff including:
- Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
- 27 days holiday rising to 33 days (depending on NHS Trust service)
- A variety of different types of paid and unpaid leave covering emergency and planned leave
- Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
- NHS Car Lease scheme and Cycle to Work scheme
- An extensive range of learning and development opportunities
- Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
A full description of the role is available in the attachment: job description.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
COVID-19 Vaccination Requirements
Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves, and everyone else.
