Parent Support Specialist

£29,000 - £33,000

+ Excellent Benefits

Please note, this role will have a September start date

Those huge small victories

We are the highest Ofsted-rated provider in the country for special education and care. Our teams are fulfilled by the idea of making even the smallest positive changes in our young people, so we celebrate the little things. We are looking for someone who has the right skills, empathy, care and passion to be our new ‘Parent Support Specialist’.

For children with complex needs the level of care and education we provide must go above and beyond. That’s what drives us here at Witherslack Group. With our high staff-to-child ratio and in-house clinical teams, we’re proud to have a reputation for excellence and market leading OFSTED ratings. Our Parent Support Specialist will take our commitment to providing an unrivalled customer experience to another level, ensuring great quality and consistency to every interaction we have with parents and carers throughout the enquiry process.

Get out what you put in

As a Parent Support Specialist for our schools in the Midlands, you will be the first point of contact for parents and carers that are interested in Witherslack Group. You will be able to build relationships and be able to effectively communicate our extensive educational offering. This role requires close partnership working across Witherslack Group’s commercial team, schools, and group office function by support, liaison and negotiation.

The post holder will be the first point of contact for all parents and carers that are enquiring about Witherslack Group schools and will skilfully and compassionately provide appropriate advice, guidance and signposting as needed.

What we do for you

We know you’re going to do great things. For your hard work and commitment, we reward you with the best salary and benefits package in the care sector. With us, you’ll get to make a genuine difference to the lives of our young people – plus you’ll get:

• Salary: Negotiable based on your experience
• Training: Ongoing professional development.
• Holiday: You’ll work hard at WG, so you’ll be rewarded with 7 weeks’ holiday
• Flexible benefits package: meaning you can increase/decrease your holiday allowance, pension and life insurance – check out our benefits here
• Wellbeing: a host of wellbeing tools and advice including employee assistance
• Medical cover so you can claim back the cost of things like an opticians or dentist appointment and a host of high-street discounts
• Beautiful working environments with the very best facilities
• A recommend a friend scheme that offers a £2,000 bonus every time

Bring your whole-self to work

Here at Witherslack Group, we celebrate everyone’s differences as that’s what makes us the best at what we do. Our young people come from all walks of life, diverse backgrounds and with different needs – and our workforce reflects that diversity, so that our teams can engage, encourage and inspire our young people to be themselves. We’ll give you the chance to build an exciting career in a fast-growing organisation, where you’re free to achieve your potential. Here’s what we need from you;

•Experience of the EHCP process and/or supporting a child or young person with special educational needs.

•Strong written and verbal communication skills with the ability to craft well written, empathetic and personalised email communication

•Ability to demonstrate genuine empathy and warmth when talking to parents/carers and provide and adapt tailored advice to individual needs and circumstances,

•Excellent listening skills and understanding of how to structure a conversation through open questions and active listening

•Excellent organisational skills and the ability to manage multiple enquiries and tasks simultaneously

Join the UK’s best special education and care provider

Our young people deserve the best possible future and we feel the same about our teams. You deserve to have the career you want, with a purpose-led employer, in an environment that allows you to be yourself .

The Witherslack Group is committed to safeguarding and promoting the welfare of its young people. This post is subject to an enhanced DBS check (we will cover the cost). We are an equal opportunities employer welcoming applications from all sections of the community.