Part Time - Aftercare co-ordinator

I am seeking a Part-Time,Aftercare Co-Ordinator to deliver a high standard of customer service to their high-end customers throughout the UK. The role will be site based at their great location of Huntingdon. The right Aftercare Co-Ordinator will be joining their busy team all working towards the common goal of delivering excellent customer service.

The successful Aftercare Co-Ordinator will support re installs for their clients and will be communicating directly with the clients and the installers to ensure end to end customer service is executed with the desired outcome of resolve.

Responsibilities:

• Client telephone calls (incoming & outgoing) to agree on & confirm return to site (RTS) installations & discuss complex solutions
• Speaking with suppliers, installers and peers to case manage high profile projects
• Action internal orders for parts & consumables
• Checking on & successfully dealing with incoming client correspondence
• Booking of return to site installations visits on the company's computer diaries
• Compiling of site information for the company's site operatives containing all relevant paperwork & information required on site
• Regular internal meetings to pull together information to form solutions

Skills and Experience:

• Suitable for an experienced, people-focused service-based professional with a career in customer care
• Able to deliver a high level of service to clients in a fast-paced environment
• Strong communication skills
• Practical problem solving using commercial awareness
• Thorough eye for detail and organisation skills
• Efficient & detailed
• Computer literate with a high desire to keep records and clients up to date

Working Hours & pay

• 20 hours per week, Flexible working hours
• Flexible working days Monday - Friday
• Part-time, Permanent
• GBP12,500.00 per year

Benefits:

• Additional leave
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Free parking
• Health & wellbeing programme
• On-site parking
• Referral programme
• 28 days holiday per year including bank holidays (plus 2 additional days on Christmas Eve & New Year's Eve

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