AddressBe part of the UK’s leading provider of Emergency Pet Care
Vets Now are the UK’s leading provider of emergency pet care, providing a trusted service to more than 1400 veterinary practices – from 60 plus dedicated out-of-hours clinics and two 24/7 pet emergency hospitals. You will be joining our team of dedicated Call Handlers in our Dunfermline based Contact Centre.
Are you looking for a Part Time role?
Vets Now are recruiting Call Handlers for our out of hours emergency service within our Contact Centre, Dunfermline. You will be required to work a variety of shifts covering our opening hours,
- Week day evenings 18:00-23:00
- Saturdays 1200-23:00
- Sundays and Bank Holidays 0800-23:00
We are looking for people who are flexible about the days and hours that they work to enable us to be there when our clients and their pets need us most.
First point of contact for of clients during an emergency
Our contact centre team are motivated by driving excellent service. Being a Call Handler at Vets Now will see you being the first responder to our clients, using your communication skills to understand the client’s emergency, showing empathy and understanding in stressful situations and offering guidance on where to be seen, information about our out of hours service and support when our clients need it most.
One team, one goal
You will be based at our Dunfermline support office and be fully supported by our supervisor, management and clinical teams. The wider network of emergency clinics and specialty hospitals work in collaboration to ensure that we can offer the best emergency and critical care in the country. Whether it’s help and support, sharing best practice or offering an empathetic ear, you will never be alone at Vets Now.
Thrive on saving lives and making a difference? At Vets Now you can
We are at the forefront of emergency and critical care, making a real difference to pet owners and saving the lives of pets every day. Working as a contact centre Call Handler will expose you to experiences, skills to deal with stressful and emotive clients, adaptable to deal with varying emergency pet situations in our Call Handler role.
We are all Vets Now
At Vets Now our people are at the heart of what we do and that’s why we invest in the value of all our people. With a competitive employee benefits package, career progression opportunities and a unique working environment now couldn’t be a better time to be a part of our Contact Centre team and safe working environment.
People are our core
With our Contact Centre Call Handler role, you would need to be flexible with variety of shifts to help cover and help us overcome the usual challenges of working out-of-hours. We are a special breed at Vets Now and our people will always direct how our company develops and help bring to life our values.
Are you ready to take on a contact centre role with a difference?
We are the experts in emergency and critical care veterinary practice and that’s why we only employ the best. To be a part of our contact centre team we are looking for:
- Excellent communication skills – both written and verbal
- Experience in working in a high volume, fast-paced environment is preferred but full training is provided so not essential
- Excellence in attention to detail and ability to follow processes
- Computer Literate
- A passion for delivering service excellence
- Flexibility and adaptability
What we offer in return for your hard work and dedication
Recognising hard work is really important to us. Our employees are our greatest asset which is why we offer a first-class benefits and rewards package that includes:
- 7 weeks pro rata annual leave
- Your birthday as a paid day off
- Health cash plan provided by Simply Health
- UK standard Pension contributions – 5% Employee/3% Employer
- Up to 50% discounted staff pet care
- Death in service of two times annual salary
- Membership of employee wellbeing programme
- Company sick, maternity, paternity and adoption pay schemes
- £11.35 per hour, (hourly rate increases with successful completion of Probation)
Working pattern
Our shifts include working Sundays and Public/Bank holidays 08:00-23:00, Week Day Evenings 18:00-23:00, and Saturday 12:00-23:00.
Please note before applying that weekend and bank holiday working is a pre-requisite of accepting this position and you will be expected to work public and bank holidays.
If you are ready to take on a role that really makes a difference apply online now.
