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Form of work
SalaryAbout us
Dardan have a wealth of experience in delivering smart security solutions that go beyond safeguarding buildings, property, and staff. We combine the best in technology, mobile services, physical guarding, and consultancy.
Our mission
Be ethical, be authentic, be agile and be smart. We do our best and then do a little bit more, every time.
Our Vision
To be a trusted partner for Security solutions through intelligence, innovation, and influence.
The Opportunity
An exciting opportunity has come up for a part-time Operator role in the heart of Dardan, our Security Operations Centre (SOC) based in the Cambridge area. Reporting to the Head of SOC, you will work as part of a tight-knit and multi-skilled team overseeing the day-to-day operations of the business and providing support and monitoring to our out-of-hours teams.
The role offers excellent opportunities for development and progression, and the successful candidate will undergo full training prior to undertaking the role.
Your duties include (but are not limited to):
- Provide a professional, efficient, and approachable security service whilst maintaining a high level of customer service to clients, staff and visitors at all times
- To be able to escalate to the correct level, manage information and reporting, resolve challenges and issues quickly by providing informed and fast decisions.
- Complete detailed and accurate reports which are sent to clients and managers in line with Dardan Security's Company Policy
- Monitoring and responding to CCTV systems
- Provide telephone and email support as required
- Monitoring Staff Welfare via check call system
- Assisting Resource Department with shift cover as required
- Overseeing the Mobile Patrol and Response Team, completing alarm response reports and actions
- In the absence of resource and planning, manage all out of hours rostering and call offs in conjunction with the on-call escalation Manager
- Providing an out-of-hours telephone answering system for Dardan's clients
Reward and Benefits
- £14.42 per hour
- Guaranteed 72 hours (6 shifts) per month, with the ability to do additional shifts
- 12 hour shift pattern, working a combination of 07:00-19:00 and 19:00-07:00
- Holiday entitlement is on an accrual basis
- Recognition rewards
- Access to 24/7 employee support line
- Eye test voucher
- Earn an extra bonus through recommend a Friend Scheme, no limit
Essential Skills and Experience
- Valid SIA CCTV Licence
- An excellent multitasker
- Professionalism in conduct and communication
- Experience using IT systems to record information
- Strong decision making skills with the ability to work off your own initiative
- Right to work in the UK and a five-year checkable history
- Punctual and reliable
- Knowledge of the MS packages (excel, word, outlook)
- Highly presentable in line with our corporate brand
We are Dardan
Dardan is a people focused, privately owned specialist security company. We choose our employees carefully and value them greatly. We know that our people are our greatest asset and as such we invest in their development. A career with us means joining an ACS Pacesetter & a company listed on Infologue’s “One to Watch”.
Diversity, Inclusion and Equality
At Dardan, we are committed to building a workforce of talented and intuitive professionals. We do this through attracting a diverse group of people and encourage an inclusive environment for us and our clients.
We hire the best people and have a culture that is constantly evolving where everybody is celebrated and respected. We recognise the strength in growing a workforce that encourages different ideas in line with our shared values.
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