Part Time Customer Experience Expert

Customer Experience Expert – Mercedes Benz of North Wales
£6,222 (OTE £7,116) + Employee Benefits
10 hours per week, covering Saturday & Sunday
Benefits
At Inchcape, we are all about rewarding hard work, that’s why we offer a benefits package with great perks from vehicle discounts to mental health support and much more…
Family Friendly - Enhanced family friendly policies, giving you more time to spend with your family
Annual leave - A minimum of 33 days annual leave (including bank holidays), rising with long service
Looking to develop? - Grow your career with us, receive industry leading training from the brand you represent and our dedicated training team
Your Wellbeing - We take employee wellbeing seriously at Inchcape, we offer a programme to support all our colleagues and families with whatever challenges they may face
Your Discount - From Apple to Asda and everything in between, we offer discounts that save you money every day
Your Finances - Effortlessly grow your savings with our Share Scheme, we will match up to 7% when you enrol into our flexible pension scheme and have peace of mind with our free life assurance cover and much more
Your Recognition - We put our colleagues at the heart of what we do with ongoing recognition and an annual event to celebrate those that go over and above
Drive with us - We offer discounts and offers on both new & used vehicles and servicing for you, your friends and family
Your Health - From gym discounts to cash healthcare plans, find everything you need to look after your health
Cycle to Work - Get a bike and or cycling gear at a significantly reduced price
Community Volunteering Day - Every colleague has an additional day to spend volunteering for a charity or good cause of their choice, as well as the option to get involved in our company wide charity initiatives
A company that cares - We believe Inchcape is for everyone and we’re dedicated to building a diverse, inclusive, and authentic workplace
Job Introduction
The automotive industry is undergoing its biggest transformation, moving from a product to service centred approach. Mercedes is determined to be at the forefront of this transformation, revolutionising every step of the customers journey with the onsite dealership at its heart.
As a Customer Experience Expert, you will be an ambassador for one of the world’s leading brands, you will guide the customer through their journey as the first point of contact in the Centre, delivering on their needs and requirements, whilst providing a customer focussed, premium experience.
You will thrive in a customer centric environment and have the passion and enthusiasm for the brand to deliver a great Customer Experience on every opportunity. You will have a solution focussed attitude and the ability to confidently inspire and excite our customers.
Main Responsibilities
Proactively approaching customers to offer help and advice based on the customers requirements
Helps create the right retail environment for our customers – inc display
Planning and managing the Customer Journey – enabling them to make an informed decision – and providing customers with relevant information on all relevant products and services available throughout the retailer in a compliant manner
Works closely with your line manager to ensure all needs of all customers are understood and met including the identification of potentially vulnerable customers
Present a balanced presentation of funding options to a customer, following compliance processes and requirements (inc Initial Sales Disclosure)
Helps facilitate the basic needs of our aftersales customers – working with the aftersales team to provide seamless service
Help facilitate the test drive experience of our product including product presentation and documentation
Works with your managers to secure and process vehicle orders – including the effective use of Mercedes Benz platforms where applicable
Works closely with the Sell My Car Exec to ensure all possible car purchases are captured
Helps arrange and agree handover details for customers who purchase a vehicle, working with admin and vehicle progress chaser
Assists in following up previous visitors and enquiries to revisit assist and re appoint where suitable
Captures data as directed by managers and required in line with Inchcape policy
The Ideal Candidate
Ability to provide a first-class customer service with energy and enthusiasm
An effective multitasker who is methodical and efficient
Has a genuine desire to help people and the team
Has a passion for the product - responsible for keeping up to date with the latest Mercedes Benz product information
Attention to detail
Works hard to meet or exceed performance objectives
Welcomes feedback and support to optimise performance
Excellent listening and communication skills
About The Company
Inchcape is a leading independent global automotive distributor and retailer. We aim to deliver an outstanding Customer Experience at every one of our franchised dealerships, and to support this all our dealerships have specialist, manufacturer trained staff to ensure you and your car receive the best possible attention.
OUR VISION: To be the world’s most trusted automotive Distributor.
Inchcape is ambitious! We are pursuing a strategy of growth, both organically and by acquisition, across the globe. We have a number of exciting opportunities for equally ambitious talent