Address
Form of work
SalaryOur client is based in the Hastings area is looking for a Part-time Customer Relations Advisor to join their team within their manufacturing company. This role will be in the sales support department which is office based.
Main Duties:
- Make daily outgoing sales-based phone calls to meet targets set by the Sales Co-ordinator.
- Work towards increasing business and build good working relationships with internal and external customers.
- Keep records of calls and sales notes using the CRM system.
- Follow up sales opportunities and new accounts.
- Update AX/CRM with necessary details and liaise with other departments to ensure company data systems are kept up to date, including GDPR compliance.
- Understand the product ranges and be able to discuss these with external customers within company standards.
- Assist in compiling direct and indirect marketing lists. Then make follow up calls from those marketing campaigns.
- Provide literature and other supporting materials were requested to external customers and Account Managers.
- Direct prospective customers or new business from existing customers to the Sales Co-ordinator or Account Manager when needed.
- Handle complaints, within company standard, to preserve the company’s reputation.
- Work toward increasing business and building a good working relationship with internal and external customers.
- Various administrative tasks.
- Assist other departments when needed.
- To carry out any other duties as and when required to facilitate the effective operation of the company as directed by the Sales Co-ordinator, Snr Managers or Directors.
Qualifications and Experience
- Experience of working within a telesales environment.
- Have a good telephone manner.
- Excellent communication skills.
- Excellent administrative and IT skills.
- Be organised and able to meet deadlines.
Working Hours
- 9.30am - 2.30pm
- Monday to Friday
- 25 hours per week
Other Details
- Salary £23K - £25K (pro rata - 36.5 hours FTE) per annum dependent upon experience.
- 28 days holiday rising to 34 days over the next 5 years (this includes Bank Holidays).
- Auto Enrolment Pension scheme.
- Westfield Health Cashback Health Scheme.
