Part Time Resident Liaison Officer

We're happy to announce a great opportunity to join our established Painting Division in Cardiff as a Part Time Resident Liaison Officer, covering mainly Newport. This role is flexible, working 16 hours a week on a two year contract with a possible 2 year extension.
If you are passionate about making a difference in the community, thriving on building strong relationships and improving the lives and surroundings we work in. We want to hear from you!
Benefits include:
Be part of the company profit share scheme - (last year, we successfully paid12% of your salary)
Let us help you prepare for your future with an employer pension contribution of up to 3%
23 days annual leave, but you may want longer or less, so buy up to 5 days or sell up to 3 days per year
Life insurance
Access to an employee assistance program to support employees’ health and wellbeing, and free financial and legal advice
Resident Liaison Officer role
As a Resident Liaison Officer, you will support in the successful delivery of our Painting contract, working within the communal and internal areas of residential properties.
You will be the first point of contact for residents and our directly employed site teams/contractors and a crucial part of the team responsible for communicating internally and externally about upcoming renovation works, the progress, and its completion. An operational team of Contract Managers and a Business Manager will support you.
In addition to the above, you will also:
Be proactive in maintaining excellent relationships with residents via letters, face to face visits, events, and telephone calls to enable customer satisfaction and a smooth uninterrupted workflow.
Maintain electronic records appropriately, producing and updating reports detailing customer satisfaction and progress levels for the contract.
Proactively resolve problems and complaints regarding the works, consulting with all parties involved positively and honestly, always bearing in mind the contract deliverables.
What will you bring as a Resident Liaison Officer?
Excellent communication and customer service skills with the ability to be open, honest, and firm where appropriate.
Experience as a Resident Liaison Officer/Tenant Liaison Officer and/or Social Value Officer for a property services contractor or similar is preferred. However, similar backgrounds with transferrable customer service skills will be considered.
Strong organisational skills with the ability to prioritise and react quickly to issues as they arise whilst seeing them through to completion and resolution.
Excellent IT skills including Microsoft (Word and Outlook)
A full UK driving licence which is essential to undertake the role of Resident Liaison Officer.
Additional Benefits include:
Enhanced maternity/ paternity pay.
Training and development opportunities
Trade discounts from our preferred suppliers for you and your friends and family
Specsavers vouchers
For information on all other additional benefits we do, to enhance your work/life balance please visit our website
About Ian Williams Ltd
Discover more, not just from our website but through our Facebook, LinkedIn, Indeed and Glassdoor pages.
We reserve the right to shortlist prior to the closing date based on application volumes.
Ian Williams is committed to creating a diverse environment and is proud to be an equal opportunity employer. Diversity is more than a commitment at Ian Williams—it is the foundation of what we do. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, and all other characteristics that make us different.
Ian Williams Ltd will use applicants’ details for recruitment purposes only. For more information, please read our Candidate Privacy Notice located at our website.