Parts Advisor

Parts Advisor - Slough

Our client, the best motor trade employer in the UK, is looking to recruit an experienced Part Advisor

You will be responsible for supporting the Parts Manager in the efficient running of the parts department including the showroom and goods inward area whilst maintaining effective and accurate communications between customers and the Parts Manger.

About the role

• They are looking for a motivated and committed Parts Advisor to join their team at one of their Prestige Franchised Dealerships.
• As a Parts Advisor, you will demonstrate a 'One Team' approach, and communicate effectively with both internal and external customers/suppliers.
• You will ensure that all requests are dealt with promptly, and support and assist colleagues and customers with parts identification, searching and sourcing.
• You will also ensure that the parts stock room is well maintained and stock levels are managed, by taking responsibility for the ordering and selling of a wide range of vehicle parts and accessories.
• Parts Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.
• To achieve a level of profitability that meets departmental, branch and company expectations.
• Dealing with customers on a day to day basis whether face to face, phone or email.
• Manage existing customer accounts and build new relationships with customers to increase/develop departmental growth and exceed customer expectations.
• Maintaining all records efficiently and accurately as required, including the preparation of quotations and liaising with the Service department.
• Manage stocks alongside the part manager to maintain correct stock levels and ensure orders are placed in a timely manner.
• Ensure that information is communicated effectively and in a timely fashion to those departments that may be influenced in the service you are providing.
• Adhoc duties as required.

About you

• Ideally, you will have experience in a similar role within the motor industry and be IT literate.
• High levels of organisation and attention to detail are required for this role.
• Fantastic communication skills and customer facing experience are essential as you will be talking to customers both face to face and over the phone.
• Looking for someone who is passionate for delivering excellent customer service and has the ability to give best advice on our products and services to our customers.

Required Experience/Skills:

• Knowledge and experience in either the agricultural, automotive or plant machinery industry.
• Can remain calm under pressure.
• Be organized and have the ability to multitask efficiently.
• Proactive and methodical in approach to problem solving.
• Work towards targets and objectives set.
• Able to work alone and on your own initiative.
• Excellent interpersonal and communication skills.
• Excellent Organisational skills and Planning skills.

They are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

Industry leading company benefits:

• Enhanced Holiday Entitlement - 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme.
• One day a year paid voluntary / community work.
• Business social events

Salary:

£29,800 basic

£34,000 OTE

Working hours:

Mon to Fri 8am - 6pm

Sat 8am - 1pm 1 in 4

Further training and development for the successful candidate with huge career prospects

Who are you applying to?

The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant! Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission.

Key positons; Sales Executive, Sales Manager, Business Manager, Service Advisor, Parts Advisor, Technician, Mechanic, Master Technician, Workshop Controller, Service Manager, After Sales Manager, Dealer Principal, General Manager.