Parts And Service Coordinator

Platform Resourcing are working with Commercial vehicle dealership based in Caerphilly who are looking for a permanent Parts and Service Advisor to join their expanding team.

The office is full of friendly staff who are there to support you. The company is well established, has an excellent retention rate with their staff, as well as being able to provide comprehensive training upon starting with them.

Benefits:

• Salary of up to 26,000 based upon experience
• Monday to Friday 40hrs per week
• Holidays 20 days plus bank holidays
• Yearly appraisals and salary reviews after training
• Stable company with long term progression available
• Free Parking
• Pension

Duties and Responsibilities:

• Taking inbound enquiries from customers needing maintenance as well as calling them to book in planned maintenance.
• Organising and prioritising Technician's workloads, amending their daily schedule if urgent requests come in from Key Account customers.
• Booking reactive and planned maintenance visits for the Technicians based on customer requests.
• Producing and authorizing estimates to customers based on any work needed to be carried out, as well as parts or materials required to complete jobs.
• Liaising with parts department and suppliers to book and complete work.
• Raising purchase orders for any parts ordered through suppliers.
• Accurately recording all works carried out by technicians.
• Preparing an invoice upon completion of work to send to customers.
• Dealing with any invoice enquiries from customers.
• Maintaining accurate and up to date reports and spreadsheets.
• Maintaining electronic calendars and diaries.

Essential Experience:

• Experience within a similar role, planning or coordinating other internal staff i.e. Engineers, Technicians, Drivers
• Proven ability to schedule either work, jobs or plan routes for either internal staff or external teams
• Experience of ordering parts or materials from Suppliers
• Experience of raising purchase orders or invoicing customers
• Experience of liaising with customers and suppliers over the telephone
• Excellent customer service skills, strong communicator both written and verbal
• Strong data entry experience
• Computer literate - use of Outlook and Excel
• Ability to plan and organise own workload effectively
• Able to work as part of a team

If you are interested in this role, please send your CV online immediately.

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