Parts & Service Advisor

Job Title: Parts & Service Advisor

Location: Ashington, West Sussex, RH20 2LW (Office Based)

Salary: £29,000 per annum, plus bonus

Job Type: Full Time, Permanent

Working Hours: 8am - 5:30pm

About BPH:

BPH Attachments are the UK's leading Excavator Attachment specialists. We are the sole importer of the PRODEM brand of attachments which are renowned for their quality, durability and cost effectiveness, along with LaBounty Scrap Shears and the Oilquick quick coupler systems.

As a family-run company established in the 1970's, we have extensive construction industry experience. We offer nationwide next-day delivery on products in stock, and have a team of specialist engineers who can service and repair all attachments brands.

About the Role:

As a Parts & Service advisor you will be an integral part of a dedicated team that focuses on delivering outstanding customer service by supplying / sourcing parts, arranging repairs, processing new orders through our workshops and the transport of these to and from site.

Reporting directly to the Service and Parts Manager, you will be supporting the department with all Parts & Service aspects to ensure tasks are completed on time and to a high standard, Delivering outstanding customer service at all times.

Key Duties:

• Dealing with incoming enquiries for Parts & repairs required
• Co-ordinating and liaising with workshops on new orders, repairs and servicing
• Provide a high level of service to customers - through understanding their requirements, responding to requests, progressing orders and providing advice.
• Obtain quotes from third party suppliers for non-stock items required for orders and repairs
• Assist with processing warranty claims
• Liaising with inhouse transport and purchasing department for customer sales & repair collections/deliveries
• Weekly reviews of advice notes and customer quotes
• Maintain / update CRM system with timely & accurate data
• General admin for the Service & Parts Manager
• Taking full ownership of your own performance against targets
• General ad-hoc admin duties

About you:

Key Competencies:

• Excellent communicator - both written and verbal
• Excellent customer service skills
• Personable, confident, self-starter able to work independently as well as part of a team
• Ability to multi task & remain calm in difficult or pressurised situation
• Good working knowledge of MS Office and CRM systems (CRM training Provided)
• Accuracy and attention to detail
• Good administrative and organisational skills
• Great Team Player

Benefits:

• 25 days holiday
• Company pension scheme

Please Note:

We are not currently offering sponsorship for this role so you must already possess the right to live and work in the UK in order to be considered.

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with the relevant experience or job titles of: Parts Administrator, Customer Service Advisor, Engineering Parts Advisor, Warehouse Operative, Inventory Administrator, Goods In, Parts Coordinator, Parts Controller, Parts Specialist, Parts Receipt, Customer Support Advisor, Customer Service Administrator, Service Administrator, Logistics Administrator, Client Support Executive may also be considered for this role.