SupportsParts Advisors to achieve KPIs including, but not limited to, customersatisfaction, productivity, profitability, and cost savings.
Monitorperformance consistently and be responsible for quality within your team,motivate, lead, and inspire the team in continuous improvements andefficiencies. Support from other locations is required.
Conductregular one-to-ones and feedback sessions with team members, providingconstructive and clear coaching and following up on development training andany personnel cases. Identify any roadblocks disturbing workflow and ensurethat everyone has the tools and training to perform their role successfully
Ensurethat parts standards and available procedures are up-to-date, accurate and thatall work is compliant
Managecomplex escalations together with your team, confidently resolving and defusingdifficult conversations across all communication channels
Accountablefor end-to-end completeness of inventory from, from receiving to fulfillmentand invoicing/consumption. Partner closely with the service manager toguarantee we service our customers’ cars efficiently and seamlessly, ensuringparts are available and escalations process are properly followed.
Liaisedaily with internal teams within the Service Centre including Service &Delivery and local Senior Management
Accuratelyrecord parts transactions and data into the system, maintaining excellentattention to detail and escalating any issues
Request
Experience as aLead Service or Parts Advisor, in a customer facing industry, role (withinTesla) is preferred
Proven ability tolead by example and be innovative with processes and efficiencies. Ability anddesire to lead and motivate a team, to engage and facilitate others to achieveand succeed. Ability and desire to lead and motivate a team, to engage and facilitateothers to achieve and succeed
Analyticalability to understand and impact key performance indicators
Problem solvinginitiative to fix problems when they arise, but also understand why and howthey happened
A calm,considered approach with exceptional communication skills and the ability toadapt your style dependent on whom you’re interacting with
Have an interestin developing yourself as a people manager and continuously grow by activelylearning, self-assessing and asking for feedback
Possess theability to build trust with your team, your Manager, customers and stakeholders.
Ability to adopt and adapt quickly to newtechnology and systems
Able tocommunicate, read, and write effectively in the English language, and otherlocal languages if required
Must have andcontinue to maintain a valid driving license and safe driving record
Ability to travel>=80% within the supervisory/region accountable
Refer code: 2826912. Tesla - The previous day - 2024-02-18 10:27
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