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SalaryDescription
We are currently recruiting a Passenger Service agent for Easy Jet airline. A Passenger Service Agent is responsible for assisting passengers and their baggage during the different airport processes of arrival, transit and departure. As a Passenger Service Agent you will need to handle customer inquiries, resolve complaints, and ensure a smooth and hassle-free travel experience for passengers. While maintaining the highest level of security and safety measures, you must follow company, airline, and airport procedures.
Your main responsibilities on a day to day basis will be:-
- Acting as the first point of contact with the airlines customers as they transit through the airport to ensure that a positive and helpful attitude is portrayed at all times
- Ensuring all interactions with the airline customers are always aligned to the airline standards
- Representing the airline and providing an expected level of customer service
- Checking passenger travel documentation at check-in and gate for acceptance
- Identifying non-conforming baggage (exceeding allowances) and charge the passengers at check-in
- Ensuring all stationery, tools, and items are prepared and recovered such as stanchions, baggage sizers, signs, boarding cards, baggage tags and leaflets
- Assisting passengers during flight disruptions (delays, cancellations), overbooking and any other incidence
- Reporting any incidence related to the safety involving passengers, crew, staff, aircraft, baggage, cargo, facilities and equipment
- Ensuring the segregation and recycling of all materials used and residues
- Proposing any action to improve the activity performance
To be successful in this role you will need:
- Excellent organisational and leadership abilities
- Team oriented mindset
- Excellent knowledge of Microsoft Office
- Ability to work under pressure
- Strong communication and interpersonal skills
- Ability to have impact and influence across the business
Please note that successful candidates will be subject to a background check including a criminal record check, 5 year employment history and a drug & alcohol test
Our Values
Focus on Customers
We work proactively with our customers request and our customers’ customers to make sure we deliver what we have contracted to deliver. Without our customers, there is no WFS.
Integrity
We treat our people & stakeholders with respect and care building trust via open, honest and straightforward communication. We always operate within the boundaries of our code of conduct and ethics policies.
Responsibility
We do our jobs well, being accountable for our actions and taking responsibility for our work and those around us. We lead by example.
Safety & Security
We sincerely believe that safety & security is our number one priority at all times. We will do what we are trained to do, we will never take short-cuts and we will always speak up where we see compromises being taken.
Teamwork
Teamwork
We all work as part of a team, enjoying what we do, collaborating with our colleagues and relying on their expertise to make a valuable contribution to WFS.
About Worldwide Flight Services
WFS is one of the world's leading ground handling organisations, providing high quality cargo, passenger, premium, ramp, baggage and technical services across a network spanning over 188 locations in more than 22 countries on five continents.
In our UK business, which employs more than 700 people across 19 sites all over the country, we have a clear vision: to empower our people, always look for improvements and lead our industry with great customer focus.
In our UK business, which employs more than 700 people across 19 sites all over the country, we have a clear vision: to empower our people, always look for improvements and lead our industry with great customer focus.
