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Form of work
SalaryJoin the team named 'Airport of the Year' at the World Routes Conference!
Newcastle International Airport has been the North East's largest Airport for over 80 years. Home to 16 airline partners, we connect the region's leisure and business passengers to over 80 destinations.
The 11th busiest Airport in the UK, passenger numbers have grown by 102% in the last 20 years. In 2019 alone, we welcomed 5.25 million people to our Airport.
About the role
A number of opportunities have arisen for seasonal Passenger Services Assistants within our busy and dynamic Passenger Services Department.
The department is key in the delivery of terminal operations providing key services to our customers and airlines, including and not limited to the providing of assistance to customers requiring additional support, management of the baggage belt system to ensure the continuous operation and transporting customers via coach to their aircraft.
A full training program will be provided over a number of weeks to the successful staff members giving them full oversight of their role. This role has the opportunity for progression within the airport teams providing a good base for development of aviation experience.
Duties include;
Providing assistance to passengers with reduced mobility.
Assisting with baggage belt system operations, clearing baggage blockages.
Front of house assistance desk manning, checking in customers with reduced mobility.
Assisting on ambulift vehicles driving customers to and from aircraft.
Customer service duties helping passengers arriving and departing.
Work with our business partners to provide a great customer journey.
Reporting to the Passenger Services management team you will be accountable for the delivery of safe, secure, and customer focused coaching and assistance services to customers.
Who we are looking for
The ideal candidate will be able to demonstrate experience of effective communication with customers, colleagues, and business partners, as well as a passion for excellent customer service. All applicants should be able to attend work outside of public transport operating hours.
The contract will be for a minimum of 20 hours with expectation to be able to work additional hours when required .
Final call for Seasonal Passenger Services Assistants!
This post requires access through the Critical Part at the Airport and therefore in line with Department for Transport regulations; you will be required to demonstrate during the recruitment process, that you have no relevant criminal record.
Newcastle Airport Limited promotes the equality of opportunity.
Newcastle International Airport is proud to be a member of the Disability Confident scheme. Being part of the Disability Confident Commitment means that we want to ensure all our organisational policies and processes are accessible and inclusive to everyone. This includes our recruitment strategies, and we welcome applications from all prospective candidates.
