Passenger Services Officer

Vacancy Name Passenger Services Officer
Vacancy No VN830
Employment Type Full-Time
Division Ground
Work Location
Job Details
/ Position: Passenger Services Officer
/ Location: Norwich
/ Working Hours: Mon-Fri, 8am-4pm
Further to the award of a fixed minimum 5+ years offshore contract for multiple aircraft with a major energy company, Bond Helicopters is recruiting Passenger Services Officers for our Norwich operation. The Passenger Services Officer (PSO) is responsible for the check-in process for all passengers that transition through Bond Helicopters, ensuring a safe efficient and enjoyable customer experience for all. You will be working 40 hours per week, Monday-Friday, with a requirement to provide annual leave cover at the weekends on an ad-hoc basis.
We are looking for individuals with a passion for and experience for providing excellent customer services within a highly regulated environment. To be successful, individuals will possess exceptional communication skills, with a can-do attitude who enjoys working within a fast-paced customer focused environment.
If you’re interested in joining a professional, close-knit and dynamic team, on excellent terms and with associated long-term employment stability, then please apply to be considered for this exciting vacancy.
/ About us:
Bond Helicopters, a name synonymous with Offshore Helicopters in the North Sea for decades, is delighted to be returning to the market. Headed by Peter Bond and supported by a team of leading industry experts, preparations for the commencement of operations are already well underway.
Bringing its own unique culture and focus on customer relationships, operational excellence and with a drive for growth, this is just the beginning for Bond Helicopters and there will be endless opportunities and freedom for initiatives.
/ Responsibilities:
Carry out all check in and boarding process requirements for passengers and their baggage, in accordance with CAA regulation and in line with the client and our company policies, procedures and requirements
Providing and maintaining an excellent standard of customer service, ensuring the overall Passenger experience is exceptional at all times
Ensuring effective communication with other Teams and clients to maximise co-operation and working together to ensure the efficiency and effectiveness of the operation
Dealing with customer enquiries, complaints and/or problems, whilst keeping others informed and escalating to management where required
Ensuring all paperwork and administrative duties are completed in a timely manner and relevant information is forwarded where appropriate
Ensuring all working areas such as Check in desks, are in safe working order and report any faults when needed
Carry out all key operational tasks, as outlined in the Operations Manual, related to Flight preparation, Passenger Check-in, Flight departure, Final brief, Managing delays and Freight and Dangerous Goods transportation
/ Skills, Qualifications and Experience required:
Essential
Good IT skills and basic knowledge of all Microsoft Office applications
A passion for service delivery with knowledge of working in a highly regulated industry
Excellent customer service skills and experience
Excellent communication skills with a range of audiences, including management
An efficient and organised personality
Self-motivated and willing to learn and self-develop
Ability to exercise time management to fulfil the role as directed
Advantageous
Previous experience in Aviation Check-in and Dispatch, Transportation of Dangerous Goods would be highly advantageous
/ In addition to a Competitive Salary, we will offer you:
Competitive Group Pension Scheme
Comprehensive Life Assurance *
Comprehensive Income Protection *
Comprehensive Travel Insurance *
Comprehensive Private Healthcare (after successful passing of probation) *
Investment in Training, Qualifications and Professional Development
*(Subject to insurance underwriting)
Due to the volume of applications received, only candidates selected for interview will be contacted. If you do not hear from us within 20 working days then your application has been unsuccessful on this occasion.