Patch Manager.

The Recruitment Co are currently seeking a Patch Manager to work for the NIHE based in Newry.

About the Role:

As a Patch Manager, you will be at the forefront of providing a customer-focused housing management service. Your responsibilities will encompass a wide range of essential tasks to ensure the well-being of our tenants and the efficient management of our properties within Housing Executive-managed estates.

Key Responsibilities: In this role, you will be responsible for:

• Tenancy Termination and Void Management: Efficiently handle tenancy terminations and manage Housing Executive empty properties (voids), ensuring swift turnovers and minimal vacancy periods.

• Tenancy Commencement Activities: Facilitate the smooth on boarding of new tenants, overseeing lease signings and property inspections.

• Tenancy Management: Manage both existing and new tenancies across various tenure types within Housing Executive-managed estates and properties.

• Tenant Transfers: Assist secure tenants seeking transfers to other social housing options, ensuring seamless transitions.

• Income Collection and Rent Account Management: Maintain accurate rent accounts for new, existing, and outgoing tenants while actively managing income collection.

• Planned Maintenance and Consultation: Coordinate planned maintenance projects, engage in tenant consultation, handle customer payments, and efficiently manage related logistics such as decant arrangements when necessary.

• Community Engagement: Foster community involvement, promote community cohesion, and contribute to enhancing community safety within our properties.

Qualifications and Experience: To be considered for this position, candidates must meet the following criteria:

• Educational Qualifications: Possess a degree-level qualification with a minimum of one year of relevant experience, or a B-Tech Higher level qualification with a minimum of two years of relevant experience, or hold at least five GCSEs or equivalent. This should include a minimum Grade C in Mathematics and English Language, along with at least three years of relevant experience.

• Relevant Experience: Your relevant experience should be directly related to housing management and must have been acquired within a front-line customer support environment. Specifically, you should have:

  • Proven experience in a customer-focused environment, demonstrating your ability to consistently deliver a high standard of customer service.

  • Strong interpersonal skills with the ability to work effectively with partners, developing professional relationships and networks across a wide range of services.

  • Excellent problem-solving skills, taking a pragmatic approach to understand and resolve complex issues. You should be adept at successfully managing and prioritizing a challenging workload encompassing a wide range of responsibilities.

  • Effective communication skills, particularly in challenging situations, allowing you to interact skillfully with customers and other professionals.

Application Process: If you meet these qualifications and are passionate about contributing to housing management excellence, we encourage you to apply for this exciting opportunity.