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Salary Our vision is to be the best place for healthcare anywhere and the best place to work in healthcare.
We believe that every life deserves world class healthcare.
Job Summary
Salary: GBP26,000
Hours: Monday - Saturday shifts allocated between 7:30am - 8:30pm (6am for Admissions)
Contract: Permanent
We are holding a Patient Access Assessment day on Tuesday 13th February 2024, at 9am where we are hiring for several roles across our Patient Access team, including:
Registration: 24 Portland Place, London W1B 1LU
Admissions: 33 Grosvenor Place, London SW1X 7HY
Contact Centre: 40 Grosvenor Place, London, SW1X 7AW
Once you apply for the Assessment Day you will be shortlisted and screened accordingly before being booked in for the day, but please ensure you are available to attend the days as mentioned before applying.
What will your duties include? (Admissions role: patient facing)
Meet and greet all day cases, inpatients and visitors
Ensure any outstanding patient demographic and financial information is complete at the point of arrival
Liaise with insurance companies and other third party payers as required to ensure relevant authorisation is in place
Collect payments as required using the integrated payment systems
Complete the Administrative Admission process with the patient ensuring a patient/guarantor signature is obtained
Provide cost estimates to self-pay patients
Promote and encourage sign up to the CCL MyChart App to enable patients to manage their own healthcare information
Communicate effectively with other relevant departments within the hospital to deliver a seamless patient journey
What will your duties include? (Registration role: patient facing)
Meet and greet all day cases, inpatients and visitors
Facilitate all in-person same day and future appointment requests and referrals
Ensure any outstanding patient demographic and financial information is complete at the point of check-in
Assist with patient check-in where this is required
Ensure any outstanding patient demographic and financial information is complete at the point of arrival
Liaise with insurance companies and other third party payers as required to ensure relevant authorisation is in place
Collect payments as required using the integrated payment systems
Management of cash drawer and compliance with cash reconciliation and other cash management processes and policies
Provide cost estimates to self-pay patients
Promote and encourage sign up to the CCL MyChart App to enable patients to manage their own healthcare information
Communicate effectively with other relevant departments within the hospital to deliver a seamless patient journey
What will your duties include? (Contact Centre Advisor role: non-patient facing)
Facilitate all scheduling requirements to ensure a highly efficient, customer focused outpatient booking service
Work proactively and collaboratively to ensure all patients with outstanding registration data are contacted and scheduling is completed in accordance with agreed time scales
Collect accurate and complete demographic and financial details
Liaise with insurance companies and other payers to ensure relevant authorisation is in place
Provide cost estimates to self-pay patients and collect fees where appropriate
Promote and encourage sign up to the CCL MyChart App to enable patients to manage their own financial and demographic information Assign incomplete bookings as appropriate to the pre-registration work queue for completion (demographic and financial information)
Communicate effectively with other relevant departments within the hospital to deliver a seamless patient journey
What we need from you?
Relevant experience in a healthcare related setting and/or professional front desk service environment preferred
Experience of patient bookings via hospital computer software preferred
Computer proficiency in Microsoft Office, Excel, Word etc
Outstanding customer service, communication, confidentiality and interpersonal skills
Proven ability to step outside comfort level, adapt to new challenges and assist the team
Ability to work effectively in both a team environment and independently
What can we offer you?
As a private hospital with no shareholders, we reinvest profits back into our organisation. This means we can offer tailored support and development for caregivers, alongside benefits such as:
25 days annual leave (plus bank holidays)
Auto-Enrolment of 5% pension - Cleveland Clinic contributes 10% through Salary Exchange
Life Assurance, Private Medical & Dental Insurance and Eye Care contributions
Discounted gym facilities
24/7 Holistic Employee Assistance Programme
INDCCL
Who we are?
Cleveland Clinic is one of the leading providers of specialised medical care in the world, providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations. We employ over 80,000 caregivers worldwide and continue to drive innovation in healthcare.
With over 100 years of history, our "Patients First" philosophy is at the heart of everything that we do.
If you would like to know more, please email .
Applicant shortlisting and interviews may take place whilst the advert is live, so it may close sooner than expected - please submit your application as soon as possible. Due to the volume of applications, we are not always able to provide individual feedback.
Disclosure and Barring Service (DBS) Check
This role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.
"Let's deliver World Class care together!"
As an equal opportunities employer, we aspire to work together to promote a more inclusive work environment, which represents our commitment to celebrate diversity.
CCL is committed to applying its Equal Employment Opportunity/Workforce Diversity and Inclusion Policy at all stages of recruitment and privileging. Shortlisting, interviewing and selection will always be carried out without regard to any Protected Characteristics. When aware of the need to do so and when required, CCL will make reasonable adjustments to its arrangements for interviews and to conditions of employment/engagement for disabled applicants to ensure, so far as practicable, that they do not place such applicants at a substantial disadvantage in comparison to non-disabled applicants.
