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Salary3 opportunities available for a Patient referral call administrator
Are you or someone you know looking for a rewarding role for a administrator for the NHS?
We are delighted to be representing our client to find them three administration assistance to join their team on an interim basis.
Role: Patient referral call administrator
Pay : NHS Band 3 - £10.25 per hour
Opening Hours : Monday - Friday - Hours between 07:30 - 18:30
Hours: Full-time and part-time available
Contract : 12-weeks
Location: Bowthorpe Norwich
Job Description
The role of a patient referral call handler is extremely rewarding but can also be emotionally challenging. Some of the referrals you can expect to receive are from patient's families and healthcare professionals who are in end of life or going to start palliative care.
Your role is the start of their patient journey, and this involves taking referrals from patients / their families or their health carer and accurately recording their details and allocating them to the correct healthcare service.
This is done mostly over incoming calls, but you can also expect to receive referrals electronically from GPs.
Requirements & Skills Needed
- Contact centre environment dealing with majority incoming calls from healthcare professionals and patients
- Professional telephone manner
- Processing patient referrals
- Excellent IT skills
- Handling sensitive data
- Dealing with emotionally distressing calls at times
- Excellent organisational skills
If you or someone you know are interested in this opportunity, please email your CV to
