Patient Administrator
You will work with colleagues to provide administrative support for the imaging services we provide.
Location: Hexham
Job Type: Temporary
Duration of booking: Expected to last 1 months with possible extension
Proposed start date: ASAP
Pay Rates: Up to£13.20 per hour PAYE inclusive of holidaypay
Hours / Working Days: 37.5 hours per week / Monday to Friday, 9am – 5pm
Sector: Healthcare
Based: Office / Hospital
What you are responsible for:
- Providing a welcoming and professional first point of contact for all patients, coordinating their arrival through to departure
- Dealing with telephone and direct enquiries in a prompt and effective manner, ensuring the provision of information and prioritisation of queries as appropriate
- Ensuring that clinically validated appointments are booked appropriately and according to clinical priority on the appointments system
- Facilitating efficient patient scheduling and throughput, leading to optimal use of scanning capacity
- Ensuring all patients are invoiced promptly and accurately and that payment is taken on the day, recorded and banked promptly
- Tracking and distributing imaging data and reports to referrers, ensuring that results are dispatched in line with clinical priority and contractual performance indicators
- Checking the pre-authorisations for insured patients
- Maintaining stock control and being responsible for purchasing consumables and supplies as and when required
- Assisting in the completion of month end administrative procedures for the management team
- Participating in governance activities, audits, personal development and team meetings
- Ensuring due regard is given to the customs, values and spiritual beliefs of patients, making sure their views are sought and taken into account
- Maintaining a clean and safe working environment
- Complying with ISO standards in respect of information security management
- Reporting all incidents and complaints in line with company policy
You will:
- Be skilled at administration processes and proficient with Microsoft packages
- Be experienced in dealing with customers and/or patients and know how to handle their queries effectively and sensitively
- Conduct yourself in a professional manner with both patients and colleagues
- Have good listening skills with an ability to present information in a logical manner
- Be able to demonstrate an appreciation of patient care and confidentiality
- Have an understanding of data protection and its importance in the workplace
- Have a proven level of accuracy and attention to detail
- Be flexible in your working patterns to fulfil clinical requirements and be willing to adjust these at short notice to accommodate unexpected changes
You have experience of:
- Working within a customer or patient focused environment
- Using Microsoft packages and other IT systems
- Working independently and as part of a wider team
- Using effective communication skills with customers and the public
- Working with multi-skilled colleagues as part of a multi-disciplinary team