Patient Administrator

Who are we???

Newmedica are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery.? We aim to change lives through better sight and eye health.??

We care for thousands of NHS and private patients a year in our specialist eye clinics across the country. We have significant growth plans over the next few years as we look to establish a national footprint and open many new sites across the UK.

We are thrilled to say that following an independently conducted survey of Newmedica colleagues, we have been certified as a Great Place to Work®. This is a global benchmark that recognises employers who create an outstanding employee experience.

Role overview??

We are looking for Patient Administrators to join our new site in Slough, due to open in June 2024. This will be 40 hours over 5 days per week, including some weekends on a rota basis. We are only a few minutes walk from Langley train station which is on the Elizabeth line and there is plenty of parking close to the clinic

As?you’d?guess from the title this role involves carrying out different administrative duties and?it’s?a varied role - you could be booking patients into their appointments,?making?and answering phone calls, sending and replying to emails, managing the?post?and sending letters or dealing with enquiries. Our clinics are busy so?we’re?looking for someone who loves working in a fast-paced environment where every day is different.??

We need someone who is incredibly customer focussed and enjoys meeting and talking to people - the thought of eye surgery can be a daunting prospect for patients to deal with, so all our team members need to be?empathetic and friendly?and able to put patients at ease.???

What skills and experience do I need???

We’ll?provide?training so experience?isn’t?always needed, but the following things will be?advantageous:??

• Previous?experience in a customer or patient facing role??
• Experience in a busy administrative role??
• A competent user of all Office 365 programmes??
• Tech savvy and comfortable working on new systems?e.g.?patient record systems??
• A good phone manner??
• An excellent grasp of the English language both verbally and in written format??
• A good team player - happy to jump in and support others when?required??

What?we’re?offering??

• A salary of £24,960
• 25 days annual leave plus one day birthday leave plus bank holidays???
• A company pension scheme???
• Access to a range of benefits including free eye tests, discounted or free glasses, death in service covert and the blue light discount scheme.???
• An environment where?your?learning and development is supported through a range of various learning tools and courses.???
• Working with a friendly multi-disciplinary team passionate about improving the lives of our patients????
• A bright,?spacious?and modern working environment, built to the highest standards?

Our employment offers are subject to receipt of satisfactory pre-employment checks. Applicants must have the right to work in the UK and a Disclosure and Barring Service check will be necessary?in the event of?a successful application which we will pay for.??

At Newmedica, we actively promote diversity and equal opportunities, and we are committed to this in both the running of our services and how we recruit our staff. We actively encourage applications from everyone with the essential requirements of the job, regardless of any protected characteristics.??

Newmedica is fully committed to safeguarding the welfare of all people, irrespective of gender, age, disability, sexual orientation, race, language, religion, ethnic or social origin.??