Patient Advisor

To meet and greet patients, members of the public and visitors to the practice in a friendly and courteous manner
Offer general assistance to the practice team and project a professional, positive, and friendly image to patients and other visitors, either in person or via the telephone
Facilitate effective communication between patients, members the primary health care team, secondary care, and other associated healthcare agencies
Liaise with district nurses, midwives, and other professionals within the community teams, on behalf of patients
Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
Ensure that excellent customer care is being delivered at all times
Play an active role in the co-ordination, and review of patient surveys
Offer solutions and actively listen to patients to resolve issues.
Deal with complex and sensitive issues
Receive specimens for laboratory analysis from patients and advise patients of their test results on request