AddressJob Posted: 23 January 2024
- Contract Term: Permanent
- Location: Ryde, Isle of Wight
- Contract Type: Full time
- Salary: £10.42 an hour £10.42 is the starting pay
- Industries:Administration Customer ServiceGeneral Office
Patient Advisor (Argyll House Surgery)
One Wight Health Ltd
The closing date is 23 February 2024
Job summary
This vacancy is being advertised by 'One Wight Health (GP Federation) on behalf of Argyll House GP Surgery.Argyll House Surgery will remainthe substantive employer for this post.
Patient Advisor
Hours - Fulltime, must be flexible and be willing to work one late shift per week (until 7pm)
Pay - £10.42 ph to start.
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Reception Manager, dependent on current and evolving practice workload and staffing levels:
Greeting patients and visitors in an efficient and courteous manner
Provide an effective and polite telephone service
Proactively communicate information between relevant patients, doctors, and professionals
Main duties of the job
Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
Maintaining and monitoring the practice appointments system
Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
Processing and distributing incoming (and outgoing) mail
Taking messages and passing on information
Filing and retrieving paperwork
Processing repeat prescriptions in accordance with practice guidelines
Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
Provision of refreshments for staff and visitors as required, loading, and emptying the dishwasher and keeping the kitchen area clean and tidy
Keeping the reception area, noticeboards, and leaflet dispensers tidy and free from obstructions and clutter
About us
Argyll House Surgery has been providing an excellent standard of medical care to thousands of patients in Ryde, Wootton Bridge and the surrounding villages for more than 25 years.
Our team includes a fulltime GP, two part-time GPs, two practice nurses, and one healthcare assistant as well as a Clinical Pharmacist, Practice Manager, Operations Manager, reception and secretarial staff. We run a full range of general practice services with special clinics for babies, pregnant women and patients with certain conditions. At the surgery we aim to treat all patients promptly, courteously and in complete confidence.
Argyll House Surgery will offer a caring, friendly and professional service to all our patients and will advise, support and treat them equally, without discrimination.
CQC
We are pleased to announce that following our CQC inspection in May 2018 the practice has received a rating of Good
Job description
Job responsibilities
To view further detail on the Job Description please view the document uploaded under 'Supporting documents' section.
For any further information, please contact [email protected] Practice Manager
Person Specification
Qualifications
Desirable
- GCSE grade A to C in English and Maths (or equiv)
- Training in administration/clerical duties at NVQ level or above
- NVQ Level 2/3 in Customer Services or Health Care or related discipline
Experience
Essential
- General office skills, photocopier, scanning, shredding
- Awareness of Data Protection Act and need for confidentiality of Information
- Attention to detail, able to work accurately, identifying errors quickly and easily
- Excellent understanding of data protection and confidentiality issues
- Excellent verbal and written communication skills with team members, patients, carers, and other healthcare professionals, with the ability to adjust communication style
- Committed to own continuing personal development and an ability to support others to develop and progress
Desirable
- Experience of working in a medical or primary care setting
- Computer literate with an ability to use the required GP clinical systems
- Has a planned and organised approach with an ability to prioritise their own workload to meet strict deadlines
Other requirements
Essential
- Commit to a DBS Check
- Able to undertake the demands of the post with reasonable adjustments if required
Desirable
- UK Driving Licence
- Ability to provide flexibility for holiday cover where needed
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
One Wight Health Ltd
Address
Argyll House Surgery
78 WEST STREET
Ryde
Isle of Wight
PO33 2QG
