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SalaryJoin Our Team as a Patient Appointment Coordinator!
Are you a skilled communicator with a knack for providing excellent customer service? We have an exciting opportunity for a Patient Appointment Coordinator to join our client, who is based in Sunderland on a temporary ongoing basis.
- Location: Sunderland, free parking, full office based
- Hours: 1AM - 5PM, Monday - Friday
- Pay rate: 11
Key Responsibilities, step by step:
- Schedule Initial Consultations: Receive daily Excel spreadsheet containing patient details, including contact telephone numbers.
- Outbound Calls: Initiate calls to patients, informing them about the receipt of their medical records and facilitating the booking of initial consultation appointments.
- Patient Interaction: Address patient questions, provide information, and ensure a positive experience during the call.
- Documentation: Record outcomes of calls on both the Excel spreadsheet and internal phone log, ensuring accurate and detailed notes.
- Follow-up Calls: Contact patients who have been triaged the previous day or those who were initially contacted two weeks prior but have not yet booked a consultation.
- Communication with team: Inform line manager upon completion of calls and confirm the day's tasks are finalised.
- Home Time: Conclude tasks and head home after completing the day's Patient Appointment bookings.
Requirements:
- Excellent communication skills.
- Strong organisational skills.
- Ability to handle a high volume of outbound calls.
- Customer service-oriented mindset.
- Detail-oriented with accurate data entry skills.
- Previous experience in a similar role is a plus.
Why Join Us:
- Ongoing job opportunity.
- Dynamic and supportive team environment.
- Opportunities for growth and advancement.
- Make a meaningful impact on patients' healthcare journeys.
Here are just some of the benefits you can expect while working on behalf of Office Angels:
- Employed directly with Office Angels, meaning we're always on hand to ensure you're being well looked after
- Access to discount vouchers with many high street brands
- Eye care vouchers
- Weekly pay
- Pension scheme option (with employer contributions)
- 28 days paid annual leave (Based on a weekly accrual)
If you are ready to contribute to our patient-focused mission and thrive in a fast-paced environment, apply today! Help us ensure that every patient receives the care they deserve.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
