Patient Care Co-Ordinator

The following are the core responsibilities for this role. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice. Deal with general enquiries, make appointments and book patients in as arrived.
Ensure those patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner. Ensure that all new patients (temporary / INT or permanent) are aware of Practice arrangements and requirements and registration procedures are completed accurately. Process home visits in accordance with Practice policy, ensuring to accurately record all relevant details and referring to the duty clinician accordingly. Receive and make telephone calls as required, ensuring accuracy of detail and prompt appropriate delivery of messages.
Enter patient information on to the computer as required, ensuring accuracy and adherence to data protection legislation. Support the prescription team with repeat prescriptions in accordance with Practice policy. Advise patients of relevant charges for private services, ensuring pre-payment is made, receipts issued and paperwork completed for financial auditing. Ensure paper records are kept in good repair, with all necessary information up to date and clearly visible.
Ensure electronic records are up to date and accurate. Opening up the premises when required, de-activating the alarm and preparing the premises to receive patients. Locking up the premises when required, ensuring that the building is totally secure, internal lights are all off and the alarm activated. Ensure building security at all times, keeping staff access points locked between 8:30 close of business and closing windows if last to leave the office at the end of the working day.
Any other reasonable task allocated by a member of the Management team.