Patient Care Co-Ordinator

MAIN DUTIES Provide cover for the front reception desk, greeting patients and visitors to the Practice and assisting them with their queries. Ensuring all queries are dealt with confidentiality, respectfully and holistically. Answer incoming telephone calls from patients with a professional and pleasant manner Using practice provided tools and protocols to signpost patients to the most appropriate service or healthcare professional. Book appointments accurately and with the appropriate clinician using the EMIS system. Process online requests submitted by patients in line with practice protocols, ensuring patients are updated on the next steps. Manage patients who may be verbally or physically aggressive in a professional manner, using the appropriate alert systems and following Practice policy and training. Accept deliveries for the Practice Team being mindful of delivery instructions such as refrigeration requirements and acting upon them to ensure they are prioritised. Deal with specimens safely and in line with infection control policy, ensuring they are safely stored and ready for processing. Deal with situations involving distressed/unwell patients in line with practice policies and training. Allocate test results to appropriate clinicians using the EMIS system and following practice protocols. Processing DOCMAN in line with GDPR requirements and confidentiality protocols. Support the clinical team in a courteous, efficient, and effective way. Participate in and contribute to practice teamwork towards achieving a cohesive approach in line with team objectives and targets.